Optimize revenue cycle management with comprehensive education

Staff turnover and inconsistent training amidst a rapidly changing regulatory environment contribute to costly revenue cycle mistakes, denials, and risk for healthcare organizations. Efficient and accurate revenue cycle management doesn’t just happen. It starts with an investment in cost-effective revenue cycle education that empowers staff to transform end-to-end revenue cycle operations.

Drive outcomes with Revenue Cycle Foundations

RCM onboarding is more than training—it's about creating a standard pathway. Revenue Cycle Foundations is a curated collection of courses designed to increase speed to competency and reduce mistakes that lead to costly denials.

  • 40+ courses covering insurance/coverage, patient access, billing/collections, and RCM foundations
  • Each course = 30 minutes or less; total program time = 20 hours
  • Micro-learning and AI skill builder complement standard training and reduce seat time
  • Smart Notes allow for organization-specific content and localization

Powering progress in healthcare

An average of 15% of all claims are denied & 90% of those are preventable

Consider how much money your organization is leaving on the table. See how Revenue Cycle Education helps ensure learners retain knowledge and maintain proficiency, ultimately reducing the likelihood of errors and improving the accuracy of claims submissions.

See what customers are saying

"We were able to keep our revenue cycle team in-house through improved retention and growth paths to cross train staff."

"The program offers my team support in a continually changing world."

"End-to-end education allows us to keep our whole revenue cycle team updated with consistent content across the continuum."

Valuable for the entire RCM team

From onboarding and continuing education to upskilling and leadership, Revenue Cycle Education improves the RCM training experience across the board.

Onboarding

Ensure revenue cycle compliance and performance

Continuing Education

Allow learners to expand skills while earning badges and certifications

Career Growth

Boost employee retention with advancement opportunities

Management

Easily manage learning plans, program utilization, and reporting

CUSTOMER STORY

Baptist Health recaptured significant revenue

Baptist Health leveraged Revenue Cycle Education to create Patient Access University—a comprehensive onboarding practice that helped capture significant revenue previously lost to denials.

We’re here every step of the way

Our goal is to provide an unparalleled experience for our customers. From dedicated onboarding teams to ongoing support and product updates, we’re committed to your success.

Customer Support

Available from 7 a.m. – 7 p.m. CST
(holidays excluded).

877-301-HSTM(4785)

HealthStream User Groups (HUGs)

As the platform trusted by more than 70% of U.S. healthcare organizations, our quarterly HUGs connect you with your peers.

HealthStream Community

Access to product info, webinars, and peer support from our HealthStream Community.

Monthly Notifications

You’ll receive a detailed monthly update with helpful tips and new information.

Success Management

Our dedicated Revenue Cycle Education Success Management Team is here to help guide your onboarding journey.

Strengthen your financial foundation with targeted RCM training

Discover how investing in revenue cycle management (RCM) education can reduce denials, increase efficiency, and align staff engagement with AI automation. Build a future-ready workforce equipped to thrive in today’s evolving healthcare landscape.

End-to-end revenue cycle training—powered by hStredfdam

Bring it all together with seamless access to the largest healthcare content marketplace, exclusive applications, specialized tools, and significant subscriber discounts.

Frequently asked questions

What is revenue cycle management?

Revenue cycle management (RCM) in healthcare refers to the process of managing claims processing, payment, and revenue generation, ensuring financial stability for healthcare organizations.

What is the average course time for HealthStream’s revenue cycle content?

Course times vary across all different domains of revenue cycle training. For example, HealthStream's Revenue Cycle Foundations includes 40 courses curated for RCM onboarding. Each course is only 30 minutes or less—making the total program time approximately 20 hours. This helps ensure a standard onboarding pathway for new hires while increasing speed to competency.

What are the most popular courses?

With more than 2,000 courses, Revenue Cycle Education provides comprehensive, end-to-end revenue cycle learning opportunities. Popular courses include:

  • Patient Access
  • Patient Financial Services
  • Coding
  • CDI
  • HIM
  • Case Management
  • Physician

What are the benefits of RCE?

Customers choose Revenue Cycle Education to improve more than revenue:

  • Boost employee engagement and reduce turnover
  • Increase accuracy and timeliness of reimbursements
  • Decrease mistakes that lead to costly denials
  • Improve the patient experience
  • Elevate organization-wide compliance and billing confidence

What learning modalities are included?

Revenue Cycle Education features content that excites learners and meets them where they are. Self-guided, adaptive courses are mobile-friendly and include e-learning, videos, micro-learning, webinars, games, animations, and more.

Can Revenue Cycle Education be adapted to any organization?

Revenue Cycle Education provides flexible, end-to-end RCM coverage to suit unique operational needs and keep learners engaged. Revenue cycle leaders and managers can assess workforce competencies, identify performance weaknesses, and assign appropriate pathways for individual learners.

Managers can also utilize Smart Notes to easily add brand, policy, contact and location-specific information to any course.

How does Revenue Cycle Education support RCM staff in career advancement?

Exceed revenue cycle staff’s expectations with professional recognition. Badges and certifications are proven to encourage staff to feel inspired and valued. Recognition areas include:

  • Patient Access
  • Patient Financial Services
  • Coding
  • Revenue Cycle
  • Provider and Clinical

Additional Resources

Articles

8 Effective Strategies to Decrease Denied Claims

The best approach to managing claims denials is a proactive approach. In this article, we review the common reasons for denied claims, the financial impact on healthcare organizations, and 8 strategies for how to effectively decrease denied claims.

Webinars

Transform RCM Onboarding with Revenue Cycle Foundations

From micro-learning formats to the unique Smart Notes feature, we’ll explore how Revenue Cycle Foundations reduces seat time, increases time to competency, empowers learners, and helps reduce mistakes that lead to costly denials.

Blogs

Denials Management: Challenges and Opportunities for Improvement

Managing denials is a critical aspect of the revenue cycle for healthcare organizations, yet it often feels like navigating a maze full of obstacles. The challenges in denials management can include complex coding errors, lack of proper documentation, and insufficient understanding of payer requirements. These challenges not only affect revenue but can also increase administrative burdens on your staff, leading to frustration.

Blogs

Maximizing Healthcare Reimbursement: Strategies for 2025

Navigating the landscape of healthcare reimbursements can feel daunting to many professionals in the field. However, as we look toward 2025, several key trends promise to influence how reimbursements are approached, managed, and optimized. Understanding these shifts is crucial for healthcare organizations who want to thrive in a rapidly evolving environment.

Blogs

Improving Patient Access Can Help Maximize Your Revenue Cycle

By prioritizing improvements in patient access, healthcare organizations can have a more efficient and financially stable practice.

Blogs

The Importance of Revenue Cycle Onboarding for New Hires

In the fast-paced world of healthcare, having a well-trained and efficient workforce is crucial to ensuring high-quality patient care and operational success. One of the most critical areas requiring specialized knowledge and skills is the revenue cycle. Proper onboarding of new hires in this department can make all the difference in streamlining processes, minimizing errors, and maximizing revenue. It is critical to understand why revenue cycle onboarding is so vital, and how it can benefit healthcare organizations. Let's explore.

Blogs

6 Successful Ways to Enhance Growth Pathways for Healthcare Revenue Cycle Staff

HealthStream’s revenue cycle training program can support your organization’s efforts to empower your RCM team with the right knowledge to support a healthier bottom line.

Webinars

Safeguarding Through Education Featuring FinThrive Learn

Join us for a 30-minute complimentary webinar where our experts from HealthStream and FinThrive will guide you through best practices for highlighting patient safety amongst your revenue cycle staff, reinforcing your team’s dedication to excellence in healthcare.

Blogs

Healthcare Insider Podcast: Fusing AI and human touch in revenue cycle management

HealthStream’s Director of Product Management Susan Gurzynski-Wells, MS, RHIA\ndiscusses fusing AI and human touch in revenue cycle management on Modern Healthcare podcast.

Blogs

Mind the Gap - Bridging Revenue Cycle Success with Cutting-Edge Staff Education

Education is key to creating patient-centered fiscal management practices. Contact HealthStream today to learn more about how to provide staff with the knowledge and skills they need to support a patient-centered model while reducing denials and costly reimbursement errors.

Blogs

Safeguarding Through Education Featuring FinThrive

Improving revenue staff confidence can help ensure reduced denials and improve patient outcomes and safety. To learn more about how HealthStream and FinThrive can help your organization implement more effective revenue cycle education, reach out to HealthStream today.

Blogs

The Impact of Patient Identification Errors

On average, hospitals have 30% of all claims denied and an average of 35% of these denied claims are attributed to inaccurate patient identification or inaccurate/incomplete patient information.

Webinars

Mind the Gap: Bridging Revenue Cycle Success with Cutting-Edge Staff Education

Join us for a 45-minute complimentary webinar where HealthStream and FinThrive will discuss the role of staff education in patient-centric revenue management.

Customer Stories

nThrive Opens the Door to 100% CCS Certification Levels

A large healthcare system located in Florida was opening a new facility and needed a way to address gaps in training for its coding staff.

Blogs

What the 21st Century Cures Act Deadline Means for Patients, Revenue Cycle, and Compliance

On April 5, 2021, the 21st Century Cures Act will take effect, allowing patients to use applications to access data from their medical records. This blog post discusses what that means for patients and healthcare providers, especially for staff in terms of revenue cycle and compliance functions.

Blogs

Chargemaster maintenance is key for healthcare revenue cycle success

Chargemaster maintenance is an ongoing process to ensure that services, drugs, and supplies are accurately charged and compliant with Medicare and or payer regulations so that a healthcare entity receives appropriate reimbursement.

Blogs

Three Webinars Focused on Healthcare Revenue Cycle Management

Here are links to three recorded HealthStream webinars about solutions to common challenges in healthcare revenue cycle management.

Blogs

Why Revenue Cycle Management Needs to Focus on Patient Access Staff

Patient access is the gateway not only to your system but also to your revenue cycle; the importance of our colleagues who are sitting at the front desks, who are taking scheduling calls, increases exponentially.

Blogs

Performance Measurement To Improve Patient Access Management

Learn why patient access managers and operations should be measured on KPIs to monitor quality, process, financial, and customer service, from HealthStream.

Optimize competency, compliance, & cash flow

Transforming RCM has never been easier. Revenue Cycle Education empowers healthcare organizations and revenue cycle teams to:

  • Tailor RCM training with flexible and comprehensive course offerings
  • Excite learners with engaging content that meets them where they are
  • Build a culture of learning, growth, and advancement opportunities
  • Streamline program management with enhanced visibility and intuitive reporting
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