Solutions

Solutions powered by
Learn More.
Frame 586 (1)

Quality Manager formerly known as abaqis®

Mitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.

Learn More

NEW TO THE STORE

hStream Content Marketplace

Connecting you to the Best Content. Access to 75 Partners and 35,000+ Courses in our Industry-Leading Marketplace. Streamline content purchasing, updates, hosting and connectivity for your organizational needs.

NurseGrid Learn

Online store for Clinical Learners. Individual CE Credit and industry products for Clinical Learners are now available through NurseGrid Learn (Beta). Explore our robust collection of courses that provides an unparalleled level of flexibility and choice.

Practitioner Courses

Meet the DEA's new requirement under the Medication Access and Training Expansion (MATE) Act in an online, high-quality and self-paced 8-hour DEA MATE Act course specifically designed for practitioners, including Physicians, PAs, NPs, Pharmacists, Dentists and others.

LATEST & POPULAR

BLOG

Join Us at Thrive24: The Ultimate HealthStream Credentialing User Group Conference!
BLOG

Gen Z Enters the Workforce: How Healthcare Can Adapt Training Programs for the Next Generation
BLOG

Telehealth: From Pandemic Tool to Preferred Option
On-Demand Webinar

State of the Industry: What’s Next for Healthcare Quality & Safety in 2024?
CUSTOMER STORY

Quantifiable results highlight switch to jane®
ARTICLE

10 Trends for 2024: Absorbing New Technology, Facing New Realities, and Solving Old Problems

< HealthStream Resources

Landing Page-2.22 Webinar

How to hit your revenue cycle goals in 2022

March 15, 2022
March 15, 2022

This blog is excerpted from a recent HealthStream webinar entitled “How to Hit Your Revenue Cycle Goals in 2022.” The webinar featured presenters, Susan Gurzynski-Wells, HealthStream’s Director of Product Management for Leadership and Finance. Susan was joined by Mary Beth Rozell, the Senior Director of Revenue Cycle Solutions for nThrive.

The pressure to meet revenue cycle goals in healthcare can be enormous, and a pandemic did not make things any easier, but the right kinds of educational tools can help ensure that employees are well equipped to help the organization meet those goals. The presenters shared their thoughts on how organizations can evaluate and elevate revenue cycle growth and development plans by prioritizing education.

Aligning Organizational Goals

Aligning organizational goals is foundational to hitting revenue cycle goals. Gurzynski-Wells talked about the importance of leaders establishing goals that align with the organization’s mission, vision and values. She also cited the importance of understanding how those goals might mesh with those of staff members. Gurzynski-Wells advised some self-reflection in the goal setting process. “Are your goals incorporated into your own personal development plan, that of the organization and those of your staff members truly aligned?” asked Gurzynski-Wells.

Growth and Development – A Post-Pandemic Priority

Gurzynski-Wells also pointed out the tough realities of ongoing staff shortages in healthcare being exacerbated by the pandemic. She pointed to the statistics recently reported by the American Hospital Association that 31% of American hospitals are reporting critical staff shortages. In addition, the Labor Department reported that a whopping 4.4 million Americans had quit their jobs and that 3.6% more healthcare employees quit their jobs than in the previous year, giving the healthcare segment one of the highest resignation rates in the country.

In Rozell’s practice, she is seeing higher priorities placed on growth and development plans that are tied directly to employee retention and revenue recognition. Rozell cited a recent study by Perdue that included 5 generations of learners. “Of those learners, 35% can be categorized as gen X or gen Y and they have an expectation that there will be formalized training in the workplace. Employers are struggling to meet the expectations of these learners and their preference for short, concise education as part of a formalized process,” said Rozell.

She further advocated for these kinds of formal training processes by pointing out their value in times of growth or transition. “Having these kinds of plans in place helps to onboard new employees, and it also helps during times of transition to cover positions when there is little or no time for formal training,” said Rozell.

Remote work has also increased the importance of formalized training processes. As employers became comfortable that productivity would not suffer as a result of employees working remotely, it became clear that many workers will not be returning to traditional work environments as much of that work space is or will be converted to revenue-generating space. Rozell points out that remote work eliminates the “at the elbow mentors and trainers” which will necessitate putting systems in place to connect those employees with the kinds of resources that will allow them to get up to speed quickly and build and maintain productivity.

Lessons From a Pandemic

Rozell went on to say that “we learned many lessons during the COVID-19 crisis, and we need to be sure that we are incorporating those lessons into our ongoing continuity plans.” Rozell points to the organizations that responded to the challenges of revenue cycle management during the pandemic with specialized coders that focused on COVID-19 claims with the goal of avoiding audits. Rozell admits that this step may not have eliminated the possibility of an audit, but it did leave providers in a better position should an audit occur as these specialized coders were able to take a more deliberate and informed approach to the influx of claims.

COVID-19 along with the emergence of telehealth options has brought increased focus on upskilling and re-training particularly in light of the emerging and changing guidance around reimbursement for COVID-19 and telehealth visits.