Patient Access Education equips staff members with strategies and scripting to effectively communicate with patients from pre-registration to point-of-service collectionsRequest a Demo
Increase patient satisfaction
Effectively communicating to verify, register and collect payments from patients requires staff to thoroughly understand insurance plans, coordination of benefits and medical necessity. A strategic training and certification plan for your patient access team increases competency, inspires confidence and reduces turnover, all leading to increased payment collection.Learn More
It’s simple. Without completely understanding their financial obligations, patients may have trouble fulfilling them. This can lead to lost revenue for your organization. With patient access education, your patient access team learn strategies to effectively and accurately verify patient status, communicate insurance plans, benefits and financial responsibilities to patients. Ultimately increasing the number of received payments, including point of service collections, while improving patient satisfaction.
Improve the patient experience
Reduce claims denials
Increase point of service collections
Healthcare organizations seek to provide the best experiences for their patients throughout the continuum of care—from seeking to paying for healthcare. Patient Access Education equips staff with the knowledge, tools and resources to competently verify, discuss and explain insurance details and payment options to patients. With more than 100 courses, competency assessments and simulation technology, this training helps patient access staff become more proficient in their roles.
This empowers patient access staff to improve pre-registration verification, point-of-service collections, reduce denials and bad debt and focus on improving the patient experience as patient advocates. The Patient Access education bundle allows new and experienced staff the ability to grow and test their industry knowledge and offers organizations peace of mind by ensuring proper intake, improving outcomes for patients and supporting revenue cycle health.
Overcome the challenges of high deductible plans, increase your POS cash and prevent claim denials with the Patient Access Education solution.
See for yourself how patient access education can streamline your reimbursement process to positively impact cash flow and the patient experience.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.View All Learning & Performance
When you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.View All Quality & Compliance
Fulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.View All Products
HealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.View All Reimbursement
Improve the preparedness of your staff, increase survival rates, and cut costs with the advanced resuscitation training services from HealthStream.View All Resuscitation
Expand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.View All Clinical Development
Delivers everything you need to request, gather, and validate information about a provider to create a single source of truth for downstream processes.View All Credentialing
Make sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.View All Scheduling & Capacity Management