Patient Access Education equips staff members with strategies and scripting to effectively communicate with patients from pre-registration to point-of-service collectionsRequest a Demo
Increase patient satisfaction
It’s simple. Without completely understanding their financial obligations, patients may have trouble fulfilling them. This can lead to lost revenue for your organization. With patient access education, your patient access team learn strategies to effectively and accurately verify patient status, communicate insurance plans, benefits and financial responsibilities to patients. Ultimately increasing the number of received payments, including point of service collections, while improving patient satisfaction.
Improve the patient experience
Reduce claims denials
Increase point of service collections
of payer denials are a result of registration error
of denials are preventable
average cost per claim of complex denial
Healthcare organizations seek to provide the best experiences for their patients throughout the continuum of care—from seeking to paying for healthcare. Patient Access Education equips staff with the knowledge, tools and resources to competently verify, discuss and explain insurance details and payment options to patients. With more than 100 courses, competency assessments and simulation technology, this training helps patient access staff become more proficient in their roles.
This empowers patient access staff to improve pre-registration verification, point-of-service collections, reduce denials and bad debt and focus on improving the patient experience as patient advocates. The Patient Access education bundle allows new and experienced staff the ability to grow and test their industry knowledge and offers organizations peace of mind by ensuring proper intake, improving outcomes for patients and supporting revenue cycle health.
Overcome the challenges of high deductible plans, increase your POS cash and prevent claim denials with the Patient Access Education solution.
See for yourself how patient access education can streamline your reimbursement process to positively impact cash flow and the patient experience.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.View All Learning & Performance
When you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.View All Quality & Compliance
HealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.View All Reimbursement
Learn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.View All Resuscitation
Expand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.View All Clinical Development
Comprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.View All Credentialing
Make sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.View All Scheduling