
HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsFinally, a comprehensive resource to support collecting, storing, and sharing credentialing data with ease.
View All ProductsHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreThis blog post is taken from a recent webinar moderated by Caroline Acree, Senior Product Marketing Manager for Clinical Development and featured Trisha Coady, HealthStream’s Senior Vice President and General Manager of Workforce Development Solutions, Robyne Wilcox, Vice President of Quality and Safety Programs, Luther Cale, Vice President of Clinical Programs and Christina McElvogue, Director of Clinical Programs. The webinar focused on emerging issues around providing safe, high-quality care in the high-risk situations created by the pandemic. Promoting a culture of safety starts with asking the right questions and understanding the risks – including the kinds of risks that were either caused or exacerbated by the pandemic.
Wilcox addressed the issue of how to focus on safety in the midst of rising vacancy rates. She recommends starting with the basics. Leaders should ensure that employees know and understand safety policies and their roles in organizational safety. She encouraged leaders to be intentional and strategic in their approach including using automated tools like HealthStream’s Policy Manager to ensure that staff are always current and that the content is readily available to staff.
Wilcox observed that “customers who have had the most success building a culture of safety have leveraged data to proactively identify vulnerabilities and then they are creating remedial education programs that reinforce the latest best practices. Leveraging tools like ComplyQ and SafetyQ help organizations design role-specific learning plans that will help learners stay current on federal requirements.”
McElvogue pointed out that just like an actual tsunami, the risk tsunami has warning signs that are evident before the wave actually arrives. She points to the increasing numbers of newer nurses, transient staff, travel nurses and float nurses – groups that are typically associated with higher levels of risk – as an early warning sign. “Our partners and customers are asking how best to put their nurses on a trajectory of growth that will follow them throughout their careers. They are reducing risk by retaining skilled nurses.”
The ability to demonstrate competence in previously-mastered skills and then to quickly move on to new areas is the “secret weapon” in rapid onboarding. “I think that adaptive learning should be a key strategy for rapid onboarding for organizations who do not want to compromise on quality,” said Cale. He also recommends including assessments of critical thinking skills. Cale further urges organizations to think of orientation and onboarding as separate processes. “We have to focus on the basics of new hire information, but then we need to begin the process of really integrating that employee into their new role with training, support and a clear set of expectations,” said Cale. He also cited research from the Harvard Business Review that suggested that it takes about eight months for a new employee to reach peak productivity. He contrasted that with the length of the average onboarding program of just three months. “I really urge healthcare leaders to get in the mindset of ‘how can I make this person successful?’ and have frequent check-ins and regular feedback throughout,” said Cale.
Citing a need to be more creative going forward, Coady asked fellow panel members how organizations should be creative in their approach to risk avoidance. Cale recommends that organizations embrace standardization and decision support tools such as electronic checklists to standardize processes and to validate staff compliance with the organization’s policies. Cale also encourages that leaders and their teams ground themselves deeply in the kinds of competency that ensures that everyone can confidently respond to a crisis.
Additionally, McElvogue encouraged leaders to use online learning, hybrid models that include online and instructor-led learning and simulation to really maximize the benefits of education and to ensure that learners are prepared to make the most out of every learning opportunity.
Wilcox also pointed to the use of data to help inform how we respond to managing risk. “Big data management and data visualization tools are helping to change the way that healthcare leaders deal with quality and policy management,” said Wilcox. She encouraged automation to manage data integrity and work flows.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsLearn more about HealthStream's Provider Credentialing, privileging, & enrollment solutions.
View All CredentialingExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All Products