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View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
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View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
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Learn MoreThis blog is taken from a recent HealthStream webinar titled “Mitigate Risk and Protect Your Organization: Automating Your Process for Managing Policies and Conflict of Interest Disclosure.” The webinar was moderated by Jaclyn Franklin, HealthStream’s Product Marketing Coordinator and featured Jennifer Stoop, Senior Product Manager, Quality and Compliance and John Mate, Director of Sales, Quality and Compliance.
The webinar focused on the ways in which healthcare leaders can reduce risk and allow staff to spend more time on high-priority tasks by managing policies and conflict of interest (COI) disclosures in a much more efficient way.
Mate began by reviewing the purpose of healthcare policies and procedures. There are literally hundreds of healthcare policies and procedures all serving a central purpose – to ensure safe practices and predictable outcomes while mitigating risk. They do this by establishing rules, enforcing regulations and standards, and defining standards of care.
Because there are so many policies and procedures, healthcare organizations need effective ways in which to manage them. “At a minimum, healthcare organizations need to have a systematic process for ensuring those policies and procedures are up-to-date, reviewed and approved by key stakeholders. In addition, they need to be revised as necessary and distributed to staff and that older versions are removed and properly archived,” said Mate.
The process for manually managing the process with paper and binders is daunting and fraught with potential problems. This approach can result in policies with lost or missing pages, difficulty in tracking and managing revisions and increased risk of fines and litigation. The process is simply too large and too complex to be successfully managed with manual processes.
The right tools can make this overwhelming task more manageable while reducing risks to patients and to the organization. HealthStream’s Policy Manager automates the process and helps ensure that policies are correct, current and readily available to your staff. Mate shared that Policy Manager automates all aspects of policy management. The system can track and manage all revisions, provide detailed audit logs of those changes, and provides an easy-to-use search feature that allows users to access the documents that they need. In addition, Policy Manager will organize and distribute policies. Policy Manager also provides policy attestation and allows users to add quizzes to ensure comprehension. This solution also provides reporting to help leaders feel confident that policies are current, have been distributed to and have been read and understood by staff.
Effective management of conflict of interest (COI) disclosure is equally vital to ensuring compliance. Unfortunately, it can be equally complex and time-consuming without the right tools. Stoop began by sharing the various elements of an effective COI program. She shared that the foundation of a solid COI program begins with the culture of an organization from the top down. Other elements include:
Traditionally, the entire process has been managed with paper surveys or online survey tools that were cumbersome to manage and made it difficult to ensure full compliance. Stoop encouraged the use of technology for a more refined and disciplined approach to COI management. HealthStream’s Conflict of Interest solution automates the COI disclosure and management process. Stoop shared that HealthStream’s COI management system fully automates processes such as emails that will automatically track who has (and has not) completed their surveys and emails that follow-up with reminders for those that have not. “This solution is going to allow you to increase your bandwidth and allow you to spend more time managing the disclosures that represent true conflicts,” said Stoop.
In addition, the system offers improved data visualization through the use of dashboards that provide accurate, actionable data. It can also be used to identify operational inefficiencies and bottlenecks in the COI process. The dashboard-style reports include metrics such as past-due questionnaires, management plan status, and the number of assigned and submitted reports. “HealthStream’s COI solution allows users to spend less time on the time-consuming, resource-intensive tasks, such as tracking down surveys and allows leaders to focus on evaluating the entire process and, most importantly, taking action on the data,” said Stoop.
In addition, Stoop shared that the Conflict of Interest solution is integrated with the CMS Open Payments database. The solution ensures that the data from your staff matches the publicly reported data that users can access in the Conflict of Interest Solution.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsLearn more about HealthStream's Provider Credentialing, privileging, & enrollment solutions.
View All CredentialingExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
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