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View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
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View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
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View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream's solutions allow your healthcare workforce to be confident and competent with the knowledge they are upholding the highest of standards.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
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View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreThe start of another year presents a good opportunity for any non-medical caregiving organization to think about incorporating new training to enhance the skills and specialty services that it offers with an eye to better preparing employees to do their jobs. There's a huge opportunity for people within home care, home health, and similar areas to think about increasing the skills and value that staff bring to their interactions with clients. The ultimate goal is to be spreading opportunities throughout our organizations and especially for direct care workers. Here are six ways to use training to elevate the non-medical care workforce:
1. Teach caregivers about the diseases that most impact your client population. It will help to make sure that caregivers are better equipped with knowledge and feel more secure about the care they're providing. Everyone needs more than insight than what is provided by basic level compliance training to manage the chronic diseases that face our populations of patients.
2. Provide caregivers with training that encourages them to communicate better, especially with the older adults who may be your patients, as well as the family members and clinicians that surround them. Be sure staff has the vocabulary to talk about what's going on with the patient—proper terminology is essential. Training can enable staff members to communicate with people across different demographics and audiences. It also can serve to elevate the caregiver as your employee. Help staff members to feel like they have an important role embodied in their ability to talk coherently and productively about a patient's care.
3. Focus strongly on care plans, because most caregivers are going to have a care plan they need to follow. Encourage people to talk about care plans to understand what's involved. Make sure employees feel free to ask questions and learn more about the needs of clients. The goal is to make sure they're following a care plan to the greatest extent possible.
4. Support critical thinking. Staff members who really practice critical thinking ask lots of questions to show that they're thinking about what's going on with the patient. This will be incredibly beneficial when caregivers need to react to emergencies or delicate situations that require sound judgment. Training can help employees explore what to do in hypothetical situations and be prepared for the communication and decision-making demands of unexpected events.
5. Provide progressive education that builds on the competency of your caregivers. Go beyond compliance to focus on the life cycle of the caregiver as an employee. Building their skills can connect to creating a career path. And it can be meaningful for an organization’s efforts for recruitment, onboarding, and especially retention.
6. Provide training that promotes professionalism. Encourage self-care and a professional approach to employment. That can involve how people dress, how they communicate with patients and their families, and maybe something as simple as always wearing a name badge. Training can help employees understand some basic recommendations that really have an impact. And if you're not communicating expectations, you cannot assume all employees understand how to act and present themselves.
Implementing any of these suggestions can raise the profile of your organization, as well as enhance the perception of the care your staff provides.
This blog post is the fourth and final in a series based on the HealthStream webinar, “Building a Pipeline of Home Health Talent: It Starts with Training,” presented by Helen Adeosun, CEO and co-founder of HealthStream’s partner, CareAcademy. This webinar focuses on the value of training the direct care workforce to increase their value and stature as part of the care continuum, especially for learning’s impact on retention and outcomes. With experience in training and in caregiving, Adeosun has focused her career on driving outcomes for adult learners, and especially in finding meaningful ways for them to engage in learning.
Learn more about HealthStream clinical development solutions for the continuum of care.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsImprove the preparedness of your staff, increase survival rates, and cut costs with the advanced resuscitation training services from HealthStream.
View All ResuscitationNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream's solutions allow your healthcare workforce to be confident and competent with the knowledge they are upholding the highest of standards.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsDelivers everything you need to request, gather, and validate information about a provider to create a single source of truth for downstream processes.
View All CredentialingMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All Scheduling & Capacity ManagementHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
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