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Learn MoreThis blog is taken from a recent HealthStream webinar entitled “Trends in Onboarding and Orientation – Solutions to Make It Safe and Efficient.” The webinar was moderated by HealthStream’s Beth Pfeifer and featured Julie Miller, BSN, RN, CCRN-K, Clinical Practice Specialist for the American Association of Critical Care Nurses (AACN).
While the experience-complexity gap is nothing new to nurse leaders, it has been greatly exacerbated by the pandemic. Recruitment and retention issues have served to further broaden the gap leaving relatively inexperienced nurses to precept novice nurses as experienced nurses continued to leave the bedside. These recruitment and retention challenges have created a more urgent need to have strategies to help make onboarding and orientation safer and more efficient for everyone involved. Miller shared tactics that will allow healthcare organizations to match employee needs more precisely to the right content.
Miller began by discussing the results of a recent AACN study that looked at the top three challenges as reported by nursing managers, directors, and Chief Nursing Officers (CNOs).
In addition, the study looked at trends among nurses including student nurses. This cohort also reported nursing shortages as a significant concern. This trend appeared slightly worse in the Western region and appears to be exacerbated by accelerated retirements and significant numbers of hospital-based nurses under the age of 35 leaving the workforce.
Miller shared that the study results also identified some meaningful shifts in hiring patterns. While the majority of nurses still begin their careers by spending about two years in an acute care hospital, about 6% of them expressed a desire to work part-time.
Slower hiring processes are also becoming more of the norm with a trend towards hiring nurses over time as opposed to having multiple start dates with large groups of nurses starting at the same time.
Quiet quitting was also mentioned by nurses and student nurses. Often seen as a byproduct of a lack of engagement or a desire to maintain work-life balance, it has manifested itself in nurses not wishing to work overtime, and no longer wishing to serve on committees and professional and governance councils.
As experienced nurses leave the profession or retire early, the experience-complexity gap widens even as the complexity of the patients being cared for remains high. “The Advisory Board recommends that healthcare organizations who wish to bridge this gap should teach novice nurses more effectively. Further, they recommend re-designing the processes for onboarding and training to accelerate the transition from novice to competency,” said Miller. Miller recommends beginning with an assessment of your current orientation plan and then compare that to what your organization’s nurses need to know right now. This strategy helps avoid cognitive overload. “When nurses reach cognitive overload, they’re no longer learning and they’re actually retaining less of what we are trying to teach them,” said Miller. She also shared that AACN provides a free assessment on their website that will help leaders evaluate and think through how to improve orientation and onboarding in their organizations.
AACN found that 52% of student nurses were seeking a career in some form of critical care nursing. AACN’s Essentials of Critical Care Orientation (ECCO) can help leaders match content to the specific needs of the learner. ECCO has both an Intensive Care Unit (ICU) and a Progressive Care Unit (PCU) track. The ICU track includes 18 modules and 72 assignments and the PCU track includes 17 modules and 68 assignments. Continuing education (CE) credits are offered at the assignment level making assignments flexible and customizable for learners and the organization.
Miller shared that ECCO is based on an instructional design principal known as “try then learn.” The technique mimics the healthcare environment where nurses will need to assess their patients and begin making judgements about how to best care for the patient.
Miller went on to recommend that ECCO is best implemented as part of a blended learning strategy and encouraged users to blend its content with activities designed to reinforce and apply concepts learned in the modules.
ECCO also includes a Preceptor Tool that helps preceptors thoroughly cover information and recommends the skills to demonstrate. Each module covers the information that the nurse will need at the bedside including information about the hospital’s protocols and procedures. In addition, there are tips on how to facilitate the nurse’s performance on that particular clinical skill.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsLearn more about HealthStream's Provider Credentialing, privileging, & enrollment solutions.
View All CredentialingExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All Products