Any time your service fails to meet a customer’s expectations, service recovery is in order. Remember, if the customer perceives that there is a problem, there is a problem.

Healthcare providers are functioning in a landscape that seems to be reshaped on a daily basis. While attempting to adjust to the explosion of healthcare reform, new regulations, performance standards, payment structures, ever-changing technology, and myriad other requirements, there remains the need to provide care to patients – and to do it perfectly every time.\n\n

Physicians often lead the team that surrounds every patient, and we must integrate them into the patient experience in a way that enables the best patient outcomes.

The Medical Staff Office (MSO) for Penn Medicine uses Echo as the source of truth for all provider information related to credentialing and health plan enrollment. Recently, the Penn Medicine MSO made a strategic decision to streamline and automate their processes.

When implementing a digital rounding solution, leadership must spend considerable time researching their options, understanding all technical requirements, and strategizing to get the most out of their investment.

Today’s challenges mean that leaders are thinking differently about talent – how to select, engage and develop people at every level who will support the organization’s goals. This interactive panel discussion will explore how senior leaders view talent, today.