This HealthStream customer spotlight was featured in our most recent issue of PX Advisor. Fill out the form at the end of this post to download the full issue. Subscribe to future issues here.

In this article by Dr. Randy Carden, Senior Research Consultant, from the most recent issue of HealthStream's PX Advisor, we seek to answer two questions that have recently been posed to HealthStream by a client who participates in our physician satisfaction and engagement survey, Physician Insights.

When mistakes and errors occur in our organizations, it is our obligation to analyze these problems and assess the reason(s) why they occurred. These problems have many different names: sentinel events, incident reports, near misses, etc.

Performance appraisal and competency assessment fall into the same basic family, but they also have some differences. Performance appraisal often refers to the overall employee evaluation

There has never been a time in our history with greater focus or energy on how patients are experiencing their care. In a recent Beryl Institute study, 70% of CEOs identified the patient experience as being among their top three priorities for organizational excellence and success.

Here’s an issue that managers across the health care spectrum deal with all the time:\n\nToday is the monthly leadership meeting for our organization. The agenda was posted yesterday and includes a review of the following items:

I believe Nurse Managers have the toughest job on the planet. They are accountable for operations, budget, staff satisfaction, patient satisfaction, staffing, quality outcomes—heck, all outcomes!

Learn about 5 essentials of nursing orientation and its pivotal role in the competency and retention of newly hired registered nurses, from HealthStream.

Through its partnership with HealthStream (NASDAQ: HSTM), Precyse University, the most innovative, complete and widely adopted on-site, online and mobile ICD-10 education solution, has launched a powerful and unique ICD-10 education program for the physician office/ambulatory market.

Appreciative questions are a simple and effective way to inspire people and reinforce desired behavior. They can put a positive spin on huddles, staff meetings or during casual rounds with staff.

I get many questions from people about how detailed to get when writing a healthcare competency statement. Should you write a competency statement and then add a sub-set of details that reflect all the skill aspects of that competency or details that describe the steps of a given procedure? The answer to this is, “Not necessarily.”

AHA Instructor Essentials courses are new online courses that have replaced the AHA Core Instructor Course, which has been discontinued. The Instructor Essentials courses are a required step to become an AHA Instructor, to add a discipline, and for all AHA Faculty.

Janet Hagberg once said “If the three elements of body, mind and spirit are in balance, they reinforce one another; if they are out of balance they multiply problems.”

As I partner with organizations that have been on their Relationship-Based Care (RBC) journey for several years, invariably at some point the big question becomes, “How does my team maintain the exuberance and creativity to continue to deepen and also sustain our cultural transformation?”

Effective communication comes in many forms, but the importance of touch communication in healthcare can have a profound impact. Learn more from HealthStream.

Our industry is overrun with jargon. We have medical jargon, jargon for the business of healthcare and jargon for every aspect of its services.

Across the country there is a deep desire to elevate professional practice in nursing. It makes me wonder: Do we see the word “professional” as merely a label or does it help to define who we are?

At a time when hospitals are required to do more with less, the importance of having the right individuals in the right job becomes both a quality of care and bottom-line financial concern. The daily interactions between caregivers, patients, and their families create impressions that last long after the patient is discharged. Top performing employees demonstrate higher levels of patient care/service, increased satisfaction, and better engagement, all of which can ultimately impact your patient loyalty metrics.

To better protect workers from hazardous chemicals, the U.S. Department of Labor’s OSHA has revised its Hazard Communication Standard to align with the United Nations’ Globally Harmonized System of Classification and Labeling of Chemicals (GHS). While the original Hazard Communication Standard, HCS 1983, was commonly referred to as the “Employee Right to Know,” the revised standard now provides for the “Employee Right to Understand.”

As I presented to a group of HealthStream’s Home Care and Hospice agency clients recently, I was reminded again of the important role hospice has played in my life and the lives of others I have known.