In this article, we include the latest CAHPS news, and identify the key drivers on the Hospice CAHPS Survey that was introduced in 2015. We also take a look at the Home Health CAHPS and HCAHPS surveys to see if there are any lessons to be learned for post-acute providers.
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CMS has issued new COPs for home health for the first time in decades; these changes will result in cultural change in the home health world.
We know from the research from interviewing thousands of people that they prefer to be aging at home in their communities. This means that we have a huge opportunity to deliver post-acute and non-acute services in new and different ways.
Providers in the non-acute world are struggling with increasing demand due to an aging population, as well as other related and connected challenges. Five years from now, non-acute care will look very different than it does today.
Harris emphasizes the importance for non-acute and post-acute care to re-engineer processes and embrace technology and collaboration to find new ways in which to support community-based services.
CPR training is evolving and improving for better outcomes in the continuum of care. It now incorporates multiple components, including online coursework, live classes, interactive testing manikins, and regular drills to assess competency.
With insights from Gina Mazza of Fazzi Associates, understand the basic information about the new Conditions of Participation for Home Health Agencies that must be implemented by January 13, 2018.
Many organizations across the care continuum see CPR training as a one-off exercise, when instead they should view it as a critical component of patient care and improved outcomes.