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Empowering Clinical Excellence: Introducing Competency Suite

May 6, 2024
May 6, 2024

Delivering a personalized competency development plan for each employee may seem like a perfect solution, but the task of actually providing that plan may seem out of reach. In a recent HealthStream webinar, HealthStream leaders introduced Competency Suite+. This solution can help leaders to provide the kind of personalized development that empowers learners, reduces seat time, saves money and helps improve employee retention. 

The webinar was moderated by Dan Pawlus, HealthStream’s Senior Manager of Digital Events and featured Kristine Hetzel, MSN, RN, HealthStream Solution Executive.

One Size Never Fits All

As a nurse educator, Hetzel is very familiar with the inefficiencies associated with having to assign the same education to all staff. Historically, there was no way to identify individual gaps in skills and make assignments based on those gaps. Hetzel pointed out that this can create a negative impression on staff as it appears that their individual accomplishments and skills are being ignored in favor of an approach that treats all employees the same. Hetzel shared that it is possible to re-engage your staff with education that is specifically targeted to their needs and aspirations.

In addition to staff engagement, personalized learning plans can be foundational to the creation of a learning culture. It can also substantially reduce the amount of time that employees spend on learning activities as they get credit for information and skills that they have already mastered. Of course, the time savings also translates into a cost savings.

Creating a Custom Solution – Competency Suite+

As most healthcare organizations struggle with serious staffing and financial issues, the option of providing clinical learning solutions within a single bundle becomes vital. Hetzel shared that HealthStream’s Competency Suite+ combines several clinical solutions into one bundle that can help leaders streamline onboarding processes, reduce variability in care, build expertise, create a culture of lifelong learning, and retain talent while saving time and money.

Improving Clinical Knowledge and Judgment in Three Steps

Hetzel also shared some evidence that supports the importance of developing skills and clinical judgment sharing research that reported that up to 65% of adverse patient events could have been prevented if nurses had made better decisions. In addition, less than 20% of employers believe that their new nurses have the clinical judgment skills necessary to make safe and effective decisions.

Hetzel encouraged leaders to focus on three aspects of the process - assessment, development and reporting - when developing personalized educational plans.  

 

  • Objective Assessment of Knowledge and Clinical Judgment: HealthStream’s jane® AI includes knowledge assessments developed by subject matter experts and more than 30 years of nursing data. The assessments are comprised of a series of multiple-choice questions that cover eight competency groupings. The assessment is created from a bank of more than 5,000 specialty and setting-based questions aligned with those groupings.
  • Clinical judgment assessments measure critical thinking skills through a series of video vignettes that require learners to identify the problem, make clinical observations, manage the problem, and prioritize the issue. The results of these assessments are then used to create a customized learning pathway.
  • Development: Opportunities for development are key to successful recruitment and retention. Staff are able to complete a skills assessment to evaluate their current experience within their specialty. It can also support leaders as they support their staff during the onboarding experience. Hetzel shared that assessments can also be used for professional development and to cross train staff wishing to move to a different specialty or acuity of care.
  • Reporting: Leaders are able easily review results at the individual and team levels all the way up to organization-wide results. Leaders are able to quickly identify gaps in knowledge and judgment without the risk of bias. The dashboard also provides comparative data to facilitate additional development for learners at the bottom quartile of the database. Conversely, it can also be used to identify learners who may be great preceptors.

Leaders are able to review scores over time to monitor improvement and assess progress for the organization, for teams, and for individual learners. They can review and modify development plans at the individual level or for multiple people.

HealthStream Checklist

“Our checklist management tool provides users with the ability to fully customize and validate skills within an organization for any specialty,” said Hetzel. HealthStream’s Checklist is fully mobile and allows leaders to build a self-assessment checklist or an interactive checklist that requires a signoff from an evaluator. The solution includes more than 100 pre-built checklists from the Joint Commission’s Big Book of Checklists to assist with survey readiness.

Competency Suite+ - Unlocking the Potential for Your Preceptors

In collaboration with Sigma and based on Beth Ulrich and her work in Mastering Precepting, HealthStream has developed its’ award-winning Preceptor Program. The course is fully online, but a blended learning approach can also be used. The knowledge assessment results can be used to identify who those potential preceptors are. The Preceptor Program will then allow them to focus on key components of their preceptor development, such as roles and responsibilities, competency, preceptor communication, challenges, and strategies.