Patient Experience Contact Centers
The healthcare delivery system continues its revolutionary transformation. Hospitals and other providers now eagerly seek to respond to consumer demand for individualized communication and attention. A customized patient experience has become a very real expectation of consumers in the medical marketplace.
Using the latest in call center technology, EchoAccess provides an integrated, memorable experience that mitigates risk and reduces unnecessary readmissions. From timely post-discharge follow up calls to streamlined registration to enhanced revenue cycle functions, this patient-focused communication hub enables hospitals to demonstrate the commitment to their customers, practically and proactively.