Quality management software for healthcare organizations

HealthStream Quality Manager transforms quality management by bringing survey readiness, quality improvement, performance monitoring, risk identification, and regulatory compliance into one centralized solution.

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Healthcare Quality Management Software (QMS)

Quality Manager (formerly known as abaqis) uses adaptable quality management tools and data-backed guidance designed for SNFs to maintain compliance, increase care quality, and build community trust.

Smiling nurse in blue uniform with a badge hugging a happy elderly woman, with text overlays about a 5-star facility survey ready status.

Powering progress in healthcare

Testimonial

"Our experience with HealthStream Quality Manager has been great. Our success manager was very helpful as we began to use the system and continues to be readily available for training needs and questions. She's been wonderful about reviewing our data and meeting on a regular basis to give us her interpretation of the data and suggestions for using the system to make greater gains."

Deb Kennedy

Corporate Clinical Reimbursement Manager
Presbyterian Senior Living

Valuable for the entire SNF team

In long-term care, quality management and continuous quality improvements are critical for compliance, care outcomes, and facility workflows.

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Administrator

Manages daily operations, drives compliance and quality

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Quality Manager

Leads improvements and analyzes data

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Compliance

Enforces standards and mitigates risks

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MDS Coordinator

Assesses residents, accuracy and reimbursement

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CUSTOMER STORY

Deficiency-free surveys achieved with HealthStream Quality Manager, formerly known as abaqis®

Presbyterian Senior Living is a non-profit retirement and senior living organization with 30 locations serving more than 6,000 seniors.

We’re here every step of the way

Our goal is to provide an unparalleled experience for our customers. From dedicated onboarding teams to ongoing support and product updates, we’re committed to your success.

Customer Support

HealthStream offers Customer Service Support 877-301-HSTM(4786) or customer.service@healthstream.com from 7 a.m. – 7 p.m. CST (holidays excluded).

HealthStream User Groups (HUGs)

As the platform trusted by more than 70% of U.S. healthcare organizations, our quarterly HUGs connect you with your peers

HealthStream Community

Access to product info, webinars, and peer support from our HealthStream Community

Monthly Notifications

You’ll receive a detailed monthly update with helpful tips and new information

Success Management

Our dedicated Quality Manager Success Management Team is here to help guide your onboarding journey

Prepare for Surveys and Accreditation

Prepare for surveys with centralized mock surveys, facility assessments, corrective actions, and audit-ready documentation—all in one place.

Frequently Asked Questions

What is healthcare quality management?

Healthcare quality management is the ongoing process of monitoring, measuring, and improving the care your facility delivers. It brings together quality improvement, risk identification, regulatory compliance, and survey readiness under one consistent approach. For skilled nursing facilities, strong healthcare quality assurance protects resident outcomes, supports Five-Star ratings, and reduces the chance of costly deficiencies.

What is quality management software in healthcare?

Quality management software is a solution that centralizes the tasks quality teams juggle every day, from QAPI initiatives to facility assessments and mock surveys. Instead of relying on spreadsheets, binders, and disconnected systems, teams manage everything in one place.

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HealthStream Quality Manager is a healthcare quality management system built specifically for skilled nursing facilities. It connects survey readiness, performance monitoring, and regulatory compliance so your team can work more efficiently and stay prepared every day.

How does quality management software support QAPI?

Healthcare QAPI software keeps your quality assurance and performance improvement work organized, documented, and CMS-compliant. Quality Manager guides your team through each step with consistent workflows, so every facility follows the same process.

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With QAPI management software from HealthStream, your team can:

  • Identify high-risk areas and prioritize initiatives
  • Document progress and maintain audit-ready records
  • Track measurable improvement plans with the PIP Builder
  • Assign clear accountability across the organization

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The result is a living QAPI program that supports continuous healthcare quality improvement, not a binder that sits on a shelf.

How can healthcare organizations improve quality management?

The most effective way to improve healthcare quality management is to replace manual, disconnected processes with a single, standardized system. When quality data, documentation, and workflows live in one place, teams spend less time on paperwork and more time on care.

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Quality Manager helps skilled nursing quality management in three practical ways:

  • Simplify survey readiness with centralized mock surveys, facility assessments, and corrective actions
  • Standardize quality improvement with consistent QAPI and PIP workflows
  • Automate administrative work by pulling MDS data directly into facility assessments

What are the benefits of healthcare quality management software?

The right healthcare quality management software helps you streamline efficiency, reduce risk, and increase your star rating. It gives quality leaders the visibility and documentation they need to stay ahead of deficiencies and protect resident care.

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With Quality Manager, customers have:

  • Reduced facility assessments from days to less than an hour
  • Achieved deficiency-free surveys
  • Strengthened documentation that helps reduce regulatory and financial risk
  • Reclaimed valuable staff time by eliminating duplicate manual work

How does quality management software help track quality improvement?

Quality and compliance software makes improvement measurable by centralizing action tracking and progress in one view. Quality Manager's PIP Builder lets you create, assign, and monitor improvement plans with clear accountability and simplified data visualization.Action Indicators highlight high-risk areas and quality deficiencies automatically, so your team knows where to focus first. Together, these features turn healthcare quality improvement into a clear, trackable process rather than a guessing game.

How can healthcare organizations use data to improve quality?

Data becomes valuable when it points your team toward action. Quality Manager pulls information from across your facilities and turns it into insights you can use for stronger healthcare quality assurance and smarter decisions.

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Here's how the data works for you:

  • Action Indicators flag high-risk areas and accelerate corrective action
  • Facility Assessments use integrated MDS data to reduce manual effort
  • Enterprise Reporting delivers centralized dashboards to monitor performance, spot trends, and benchmark facilities. By connecting quality data to daily decisions, leaders can prioritize the right initiatives and drive consistent improvement across every community.

What is the best quality management system for SNFs?

The best quality management system for a skilled nursing facility should help your team spot problems before a surveyor does. That starts with proactive risk identification and strong healthcare QAPI software that turns your quality assurance and performance improvement work into a living, data-driven process. Look for a healthcare quality management system built specifically for skilled nursing quality management, with tools like mock surveys and facility assessments that show exactly where you stand ahead of an official inspection. The right quality and compliance software also standardizes how you build and track performance improvement plans (PIPs), so root causes get addressed and corrective actions actually reach completion.

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Beyond survey readiness, the best quality management software should connect your data to better decisions. It should centralize quality measures tracking, monitor performance trends across every community, and surface the gaps that put your CMS ratings at risk. Strong healthcare quality improvement depends on clear, reliable data, so prioritize a solution that supports regulatory compliance, keeps documentation audit-ready, and helps you make confident, data-driven decisions. When these features work together, you can reduce financial risk, strengthen your star ratings, and protect the reputation your residents and families rely on. To evaluate your options, ask each vendor to show how their solution handles mock surveys, QAPI planning, and PIP tracking in a real skilled nursing setting.

Get access to additional insights & resources

Blogs

What is Quality Management in Healthcare? A Guide for Skilled Nursing Facilities

Explore why quality management in healthcare is vital for skilled nursing facilities to enhance resident outcomes, ensure safety, and improve overall care quality.

Blogs

Improving Nursing and Long-term Care Facility Quality Ratings

Improvement can be simple with the right healthcare quality management software. HealthStream’s Quality Manager empowers leaders in SNFs and LTC facilities to pinpoint areas for improvement, make data-driven decisions, streamline compliance processes, save time and resources, enhance patient care quality, and ultimately, boost the bottom line.

Articles

CMS Staffing Compliance with Facility Assessments

With the announcement of CMS 3442-F minimum staffing standards, there is a profound impact for long-term care facilities. These changes require facilities to document and demonstrate the increase of RNs and nurse aides on staff to CMS. Instead of feeling overwhelmed by the changes and how they affect your facilities, HealthStream is here to help with staffing plan templates, facility assessments, and more.

Blogs

The Importance of Facility Assessments in Skilled Nursing Facilities

Investing in a dependable system like HealthStream’s Quality Manager can be a game-changer for skilled nursing facilities, ensuring that leaders can allocate their time and resources efficiently while maintaining compliance and enhancing the quality of care provided to residents.

Blogs

Five Reasons Why CQI is Important in Healthcare 2026

CQI is more than just a methodology; it’s a mindset that compels everyone in a healthcare organization to continuously seek better ways of doing things. When integrated into the culture of an organization, CQI becomes a powerful tool for fostering long-term improvements that benefit patients, staff, and the entire healthcare system. Building and maintaining this culture requires dedication, but the rewards—better care, more efficient operations, and a healthier work environment—are well worth the effort.

Blogs

Empower Operational Leadership and Performance with Quality Management

HealthStream has heard from operational leaders who have identified four key quality challenges they are currently facing. Let’s take an in-depth look at each, as well as how operational leaders can use Quality Manager to meticulously address these specific issues, enhance workflow efficiency, and ensure compliance with healthcare standards.

Blogs

Three Steps to Maintaining Compliance in Post-Acute Healthcare

HealthStream can help your organization, your leaders, and your staff feel more confident in the care that is being provided to residents. A dedicated team of experts in compliance provides up-to-date information on changing and emerging regulations while a dedicated instructional design team provides engaging content that prepares staff with the latest information and best practices. Contact HealthStream today to learn more about building confidence amongst your team.

Simplify survey readiness with one centralized solution

Move beyond survey readiness with a comprehensive quality management system that is purpose-built to help you:

  • Strengthen quality and regulatory compliance
  • Prepare for surveys and accreditation
  • Make data-informed quality decisions
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