With a Little Help
Historically high rates of staff turnover often negatively affect services provided to residents of assisted living communities. Those rates average 42 percent per year and rise to as high as 135 percent in some parts of the country. And with ongoing wage pressure, employee engagement and training has never been more important.
The combination of high turnover and low employee engagement inevitably leads to service issues. Chronic service issues and lack of attention to resident concerns creates resident dissatisfaction. Resident dissatisfaction can eventually lead to move-outs and lost revenue for the facility. It's a vicious cycle that fails to meet the needs of residents and jeopardizes the financial health of the organization itself.
HealthStream understands the value in high-quality service and care, and helps assisted living facilities interrupt the turnover cycle by putting people first. By investing in employee retention initiatives, simplified recruitment/onboarding efforts, and staff training and care management, organizations are better equipped to provide consistent coordination of care for residents.