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Learn MoreRecently, HealthStream interviewed two leaders in patient safety to learn more about what top-performing organizations are doing to improve patient safety. Joan Wynn, PhD, RN is the Chief Quality Officer and President of Vidant Home Health and Hospice. Brenda Kuhn, RN, Ph.D, FACHE, CPHQ is the Network Chief Quality Officer at Kettering Health Network. Both shared their strategies as well as the challenges faced by senior healthcare leaders trying to address patient safety and quality issues.
Engaging Staff in Safety Initiatives
We asked both leaders about how they engaged staff in patient safety initiatives and they both agreed that employee engagement with these initiatives was a key to success. “You can have the best plans, but the real work happens at the bedside. Clinicians need to understand the ‘whys’. Engaged clinicians will own exceptional care. It is critical to have them involved in developing and monitoring processes that lead to the consistent delivery of quality care,” said Dr. Kuhn. Staff understand the workflow and can identify barriers to success that most likely are not obvious to leaders. Walk in my shoes initiatives are meaningful for leaders to gain a better understanding of the realities faced by clinicians as they balance multiple priorities in the care of patients.
Ideas from the Front Lines of Care
Dr. Wynn agreed, saying that “the front line really does have all of the ideas. Direct caregivers really have the best ideas about how to improve care and really understand where the gaps are. Recently we were working on a blood clot prevention program. We decided to use an e-Survey tool to quickly get a better understanding of nursing perceptions and practices regarding anticoagulant medications, particularly when a patient refuses that medication. We got much more feedback than we would have been able to get from other means and we got it much more quickly. Moreover, what we learned really helped to point us in the right direction moving forward with our blood clot prevention work, using data that we otherwise might not have gotten.
Reporting Progress Is Vital for Maintaining Staff Commitment
"In addition, Vidant uses an organization-wide format for reporting quality scores. The report is used from the boardroom to the bedside. This weekly and monthly focus on the areas for both celebration and improvement is a crucial way in which Vidant engages employees in key initiatives. This thorough and transparent reporting is shared widely and builds the will to improve.”
Daily Safety Huddles
Dr. Wynn also shared that every entity within Vidant participates in a daily safety huddle. The president of each entity runs the huddle which includes all disciplines and department managers. The stand-up meeting lasts approximately 30-minutes, and agenda items might include: anything that has happened within the last 24 hours, what is going on today, the numbers for admissions, discharges and transitions, anything unusual that may be happening and each department has a report from which they share that helps keep managers aware of key issues with staffing, equipment and any other safety or risk concerns. While these meetings happen primarily at their hospital entities, they are also being rolled out in ambulatory settings as well where Dr. Wynn believes that they are equally important.
HealthStream’s learning management system and healthcare training solutions support medical training initiatives and allow for the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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