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Learn MoreImproving outcomes in healthcare can depend on changing your culture. In addition to the important advice of “slowing down” decision-making and managing expectations about putting a big initiative in place, there are other critical elements necessary to ensure that cultural change occurs. In many cases, it may help for healthcare leaders to review ideas together, discuss with organization stakeholders, and determine a plan for moving forward. A best practice is to create timelines for the next 12-months to implement initiatives and then frequently check on overall success while reinforcing efforts along the way.
Match Strategy and Culture: Don’t assume that every strategy or initiative created actually fits the personality of your organization. We live in a society of “the grass is greener…,” and sometimes leaders make changes that don’t fit their organization. Instead, strive to initiate change that makes clear sense for your employees based on your organization’s core values.
Prioritize incremental gains over large changes: On top of communicating the general direction of your immediate change efforts, don’t forget to recognize your employees as your leaders see improvement. This should happen granularly, in the moment, and over time. Don’t expect to just send “update emails” each quarter and expect to see continued progress.
Recognize the strengths of your culture (and people) as they are NOW: Don’t wait to assume who your team could become over time. Instead, take inventory of those individuals who are living out your core values today. This isn’t to single out those who aren’t living them out , but instead it sets the base of those that will strengthen your culture.
Embrace informal interactions (they create formal ones): This might be the most important factor because this is where the real work happens. Meetings and structured events play a critical role in your cultural evolution, but they don’t make the interpersonal change that happens informally at the water cooler, break rooms, or work areas where your employees interact. Leaders need to understand that the most important tool in their toolkit consists of the words “How are you doing today?” What’s even better, 53% of Millennial and Gen-Y employees see these informal interactions as meetings when done with a leader. Keep these informal moments short and frequent. Every 3-7 days for every employee if possible.
Measure cultural evolution: Use generic, large metrics for evolution. If you’re not categorizing your turnover data (voluntary vs. involuntary, etc.) then start there. Tracking this important metric, and others like it, is critical to gauging success.
This blog post is based on “ We’re Sorry But Real Change Takes Time” from HealthStream partner AMPT, a social recognition platform that allows organizations to easily and effectively recognize employees in their moments of greatness. AMPT enables employees to connect, engage, and grow by allowing them to recognize, share and celebrate moments of greatness. The AMPT platform allows companies to connect their core values to recognition accomplishments, which ultimately drives employee performance. When an employee receives praise for their efforts, their job satisfaction increases, motivation improves, and positive actions are reinforced. Learn more about HealthStream solutions for healthcare employee engagement and retention.
HealthStream’s learning management system and healthcare training solutions support medical training initiatives and allow for the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsOnline clinical placement software allows schools, healthcare organizations, and students to seamlessly manage clinical and nursing rotations.
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validates health outcomes and supports provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
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