HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream's solutions allow your healthcare workforce to be confident and competent with the knowledge they are upholding the highest of standards.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreHealthStream regularly publishes guest blog posts like the one below from Vicki Searcy, Vice President of Consulting Services, VerityStream.
I saw the recent NAMSS announcement regarding Become Tomorrow's MSP Today. It made me stop and think about how this profession has changed since I entered it more than 35 years ago. I believe that the ongoing COVID-19 pandemic has made many of us reflect on our personal and professional lives and what lies ahead.
Personally, I have always known how important my family is to me, but recent events have brought us all closer together even though we aren’t able to be physically together. I will never again take our time together for granted—and especially the ability to share a meal and hug.
When I think about how the medical services profession has changed over the past 30+ years, I think that changes have occurred for the following reasons:
Individuals within the profession recognized the importance of the services that they were providing and pushed for recognition and a voice. They came to be perceived as doing much more than just performing a clerical function. Today, many MSPs are in executive/management positions—and with the education credentials to match. The National Association Medical Staff Services has grown along with the profession to more than 6,000 members.
Making sure that providers are competent is much more emphasized today than it was in the past. In the past, credentialing and privileging was something that organizations did to pass a survey. Providers routinely were granted temporary privileges before any primary source verification was completed. Today, credentialing and privileging is what we do to assure competent care to patients. Privileging today is much more rigorous than it was in the past. Years ago, privileges were a laundry list that frankly, no one paid much attention to. Privileging is now perceived to be a cornerstone of an organization’s quality improvement processes.
One of the huge changes that has occurred was the realization that in order for an organization to get paid, providers needed to be credentialed. And with the increased number of employed providers, the importance of getting the credentialing process done in a timely manner became a focus of attention by the C-suite. This makes it challenging for those who are responsible for management of credentialing and privileging processes—how to speed it up, without sacrificing quality.
Software vendors rose to the occasion and developed tools that automated credentialing and privileging. Organizations were more willing to pay for the software because the benefits of automation include faster credentialing and the need for less staff. MSPs who have embraced and mastered the use of new technology have been more successful than those who have resisted optimizing the use of technology.
As mentioned previously, the employment of providers has driven organizations to complete credentialing faster. It has also made organizations address onboarding procedures – to organize the processes involved in recruitment, contracting, credentialing, orientation, etc., into a more coordinated and synchronized process in order to achieve less duplication of activities and a higher degree of provider satisfaction. This has allowed MSPs to expand the services offered by their department beyond traditional credentialing and privileging.
Provider data maintained in the credentialing database is aspired to be the source of truth throughout an organization and is downloaded into other business applications, including the organization’s patient record system and billing system. This has increased the importance of the provider data and those individuals who collect and maintain that data.
M&As have created new job opportunities for those MSPs who have the education and experience to take on new roles. Almost all health systems include a CVO (credentials verification organization) which offers a job opportunity for manager/director of the CVO. Health systems also are large enough to include a system-level database administrator to assure that all components of the system adhere to use of the credentialing software in a way that meets organization objectives. Frequently, enrollment services are included in the scope of the CVO services which offers additional job opportunities. Additionally, a system level executive position responsible for oversight of the CVO services and also individuals who work the hospital medical staff offices is becoming the norm. Finally, there is an emerging position for an individual (usually clinical) who is designated responsibility for managing the privileges for the health system (frequently this individual is hired to assist with standardization of privileges across a health system).
So given all these changes, what is ahead for MSPs? If we have learned one thing from COVID-19, it is probably that situations can change rapidly. Nothing is carved in stone. That being said, however, here is what I predict about the MSPs of tomorrow and how they will work
We have experienced, with COVID-19, how quickly changes can occur. For example—many MSPs recently went from working in an office every day to working from home overnight. We are resilient! And – we know how to work with providers. This profession is never dull – and it will continue to offer the diversity of work and stimulation that will attract the next generation of MSPs to carry on the important work of credentialing and privileging!
The credentialing process can be a very complicated and long process. Renee Zimmerman gives us her keys to making the process succeed. Download the VerityStream White Paper, 6 Essentials for Achieving Rapid and Successful Centralization.
The Advanced Automation Engine Powered by Validated Data and Best Practice Content
CredentialStream is our SaaS solution that enables organizations to automate the validation and monitoring process of provider data, centralized, electronic review of validated provider files, and is the only solution to offer data visualizations based on national proprietary benchmarks.HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsImprove the preparedness of your staff, increase survival rates, and cut costs with the advanced resuscitation training services from HealthStream.
View All ResuscitationNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream's solutions allow your healthcare workforce to be confident and competent with the knowledge they are upholding the highest of standards.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsDelivers everything you need to request, gather, and validate information about a provider to create a single source of truth for downstream processes.
View All CredentialingMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All Scheduling & Capacity ManagementHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All Products