When rudeness, incivility, and bullying behavior occurs on a healthcare team, the consequences can be deadly. This destructive conduct adds to medical errors, poor patient satisfaction, higher employee turnover, stress, burnout, and higher healthcare costs for consumers. Civility training in healthcare settings has the potential to improve patient care, strengthen team relationships, and create an atmosphere that energizes and inspires those who are in it. Join us and find out how your organization can tackle bullying in 2018.
Linda H. Leekley BS, RN
CEO, In the Know