HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing challenges, standardize orientation and onboarding, and deliver an effective training program for your team to easily achieve and maintain certification with our critical, emergency, and acute care solutions.
View All ProductsWe understand the critical importance of earning and maintaining your patients' trust in the delivery of exceptional sedation and surgical outcomes. As a premier provider of healthcare education, we are committed to empowering you in promoting safer, more successful outcomes for each and every patient, without exception.
View All ProductsOur solutions are meticulously designed to cater to the diverse needs of patients, healthcare professionals, and organizations. Within this innovative framework, we have curated specialized subsets of solutions aimed at addressing the ever-evolving challenges faced by individuals dealing with illnesses or chronic conditions.
View All ProductsHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsTackle all the challenges of practitioner directory management within a health plan with a single solution tailored to your specific needs.
View All ProductsOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsFinally, a comprehensive resource to support collecting, storing, and sharing credentialing data with ease.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreWhen CMS revised its survey process in March 2020 to focus on facilities with a history of infection control issues or those that had suffered an outbreak of COVID-19, the goal was simple—a shorter, more limited survey that would reduce the number of staff needed to be onsite, as well as their time there, while also freeing up caregivers to handle the increased complexity of patient care.
In an April webinar hosted by HealthStream, Robin Harper, RN, a former surveyor and survey trainer who worked at CMS in its division for nursing homes as well as the division for chronic and post-acute care, and Tracy Cooley, RN, also a former surveyor and survey trainer who also has served as Director of Nursing in a skilled-nursing setting, shared some of the new survey’s goals and challenges that could come up. Now, in an update to that information, they have followed up with a second webinar appearance to talk about changes and what that means to providers and their facilities.
As before, the revised tool provides a focused review of seven critical elements that are associated with the transmission of COVID-19:
and now there are two new critical elements:
As they did in their previous presentation, Cooley and Harper reiterated the importance of pre-survey planning, such as coordinating with CMS and local and/or state health authorities in the case of an active COVID-19 case. In that instance, the survey team may be asked to wait before their visit. And as before, the visit will likely be a mix of on- and off-site surveyors.
“This is going to vary,” Cooley says. “We're hearing how surveys are being conducted is varying based on some of them being completely 100 percent offsite, while some are going to have that offsite-onsite component, the onsite component being anything from one to two surveyors for one to two days, or one surveyor for as little as 30 minutes a day for multiple days in a row. This is going to vary and it's going to vary based on what's going on in your facility and what's going on in your state.”
The planned offsite activities may include:
Onsite activities may include:
All this should be factored into pre-survey planning, Cooley says, so that the facility team is ready for whatever actually happens.
“If they decide there's going to be that onsite component when the survey team shows up at your door, they're going to notify the administrator of the limited nature of the COVID-19 focused survey,” she explains. “They'll conduct an entrance conference using the COVID-19 entrance conference form that was developed for this type of survey. If you haven't already taken a look at that, please do so and be prepared to follow that entrance conference form.”
Also, she adds, “Be prepared when asked by a surveyor to present your self-assessment using the COVID-19 focused survey tool. This tool walks you through a thorough review of your current processes. We encourage you as part of your QAPI program, as part of your infection control program, to use this tool along with the CDC coronavirus disease 2019 preparedness checklist for nursing homes and other long-term care settings. Together, these tools will help you determine gaps in care and services related to COVID-19.”
In this rapidly evolving environment, both of terms of facility operations and simply life in general, it will be essential to stay on top of ordinary workflow policies and procedures, especially those around hygiene and general infection prevention, Harper noted.
“Your staff want to do the right thing. They want to provide the best care possible to your residents,” she points out. “But right now, they're tired. They're scared. They may need those gentle reminders and guidance from you all to ensure that ongoing compliance in these areas. It's everyone's responsibility from the administrator, the director of nursing or even that peer to peer observations to ensure all staff have the continual guidance and education that they need.”
HealthStream works with organizations throughout non-acute care to address their challenges, from keeping pace with regulatory requirements to engaging and developing competent staff who can satisfy the demands of increased patient complexity. By partnering with HealthStream, organizations are equipped to seamlessly manage the pressures of surveyor visits, while remaining focused on high-quality patient and resident care. Learn more about HealthStream solutions for non-acute care organizations.HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing challenges, standardize orientation and onboarding, and deliver an effective training program for your team to easily achieve and maintain certification with our critical, emergency, and acute care solutions.
View All ProductsWe understand the critical importance of earning and maintaining your patients' trust in the delivery of exceptional sedation and surgical outcomes. As a premier provider of healthcare education, we are committed to empowering you in promoting safer, more successful outcomes for each and every patient, without exception.
View All ProductsOur solutions are meticulously designed to cater to the diverse needs of patients, healthcare professionals, and organizations. Within this innovative framework, we have curated specialized subsets of solutions aimed at addressing the ever-evolving challenges faced by individuals dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All Products