Hartford HealthCare has approximately 18,000 employees and 6,000 contracted staff located in roughly 225 locations throughout Connecticut. These facilities include acute and non-acute locations for medical care, primary care, assisted living, rehabilitation services, healthcare at home, and skilled nursing facilities.
Different Learning Systems Were Hard to Manage
As HHC grew through acquisition of facilities and providers, providing consistent training and reporting on its progress was becoming increasingly difficult. This challenge was mainly due to disparate learning management systems, ranging from paper to computer-based spreadsheets and online systems across the various facilities, with no unified tool to manage and verify training completions. The 8 different electronic learning management systems included 3 separate HealthStream instances as well as systems from 5 other vendors. Also, when HHC decided to conduct organization-wide training, custom materials needed to be developed for each of the platforms.
Reporting and Tracking Were Difficult
This presented a big dilemma, as reporting on the results of any single training was a complex process. It involved using several reporting systems and required multiple exports and tracking on numerous spreadsheets just to show training completion rates. Additionally, there were numerous employees across the system with “learning management” functions as a small percentage of their job. This resulted in a wide variety of policies, procedures, quality, and performance differences across the learning management functions. But, what pushed the need for change to the forefront even more so was that HHC began rolling out a new EMR System, Epic, which required significant training for the entire workforce before anyone could be given access to the new system.
Consolidation Empowered the Training Side of the EMR Roll-out
Hartford HealthCare employed HealthStream’s Initiative Management to successfully train employees and implement the new EMR roll out across the organization. Working with HealthStream’s Professional Services Implementation team, HHC was able to consolidate all learning management into one platform. This included transferring transcripts from legacy systems and consolidating courses from the multiple independently-used HealthStream platforms, as well as other learning management systems.
The transition involved a one week system-blackout and was completed within a 6-month timeline. The Initiative Management powered nearly instantaneous tracking of the 30,000 course assignments that were issued during multiple recent Epic Go-Lives. Since the implementation, monthly course completions have gone from an average of approximately 3,000 per month to over 45,000 per month. Additionally, in a single month, there were over 100,000 course completions.
Impacts have included better learning event tracking, improved access to learning, increased course completions, a consolidated learning team, and greater education consistency.This post excerpts a more extensive customer spotlight. Access the full story here.
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