By Joe Morris, Writer, HealthStream
The onset of the COVID-19 pandemic meant sudden, dramatic change throughout the world of healthcare. From properly equipping personnel for front-line patient care to conducting back-office business in a virtual setting, every day brought new challenges.
That has certainly been true in credentialing and privileging arena, where virtual processes have been stood up to meet the need, and relaxed governmental regulations have also allowed for workarounds in emergency situations, says Angela Beardsley, BSBS-IT, CPMSM, CPCS, Consultant, Consulting Services at VerityStream.
“All our jobs are changing daily, as are the requirements from the federal government,” Beardsley says. “The Joint Commission, HVAC, and DMV all have provisions for some type of temporary privileges: urgent patient care need, low income tenants, temps pending board approval and also for disaster privileges. So, depending on which organization you are accredited by, please make sure to check those standards to see what modified initial and credentialing privileging processes work best for you during this time. It is also imperative to check your organization's medical staff bylaws and policies to ensure that whatever modified process you are considering implementing, it is in alignment with your own organizations’ defined processes.”
Virtual processes for credentialing reviews and approvals will still utilize packets, and so those must be prepared with the same careful vigilance as always, says Meghan Kurtz, BA, MS, CPCS, Senior Consultant, Consulting Services at VerityStream.
“Whether you're using your own software solution or your manually configuring a PDF package, it’s important to determine what elements are actually going to go into your application packet,” Kurtz says. Packet content should include:
“When doing these, consider the file size of that packet,” Kurtz advises. “Remember, this is no longer something that they can quickly scan through or you can actually parse out into individual sections with labels. This is going to be one consolidated document. You might be sending that via email, so you want to make sure that it's not too large that it would be rejected. Some items that you’d often want to omit would be additional forms, such as attestation, CME attestations, citizenship attestations and anything that does not really help the reviewer make an informed credentialing decision.”
Learn more about how VerityStream provides Credentialing, Privileging, Enrollment, and Evaluation for Health Systems and Health Plans.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.View All Learning & Performance
When you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.View All Quality & Compliance
Fulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.View All Products
HealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.View All Reimbursement
Improve the preparedness of your staff, increase survival rates, and cut costs with the advanced resuscitation training services from HealthStream.View All Resuscitation
Expand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.View All Clinical Development
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.View All Products
Delivers everything you need to request, gather, and validate information about a provider to create a single source of truth for downstream processes.View All Credentialing
Make sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.View All Scheduling & Capacity Management