While public recognition is important, often it is private recognition that is most meaningful to employees. The most fundamental form of private recognition is a leader’s words of praise and appreciation delivered with a smile to the employee. Hardly anything comes across as more sincere than a few well-chosen and timely phrases that describe the valued behavior, personally conveyed.
A second, highly effective means is a handwritten, thank you note sent directly to the employee’s home. When appreciation is expressed in such a caring manner, there can be no doubt of the leader’s sincerity. Another way is the personal presentation of a recognition
certificate. While many people express the opinion that these are “corny” and too standardized to be meaningful, nevertheless certificates usually end up being posted in the recipient’s work space.
Group recognition is intended to build team loyalty, and can be celebrated at the department, team, or committee level. Some of the reasons for group celebrations include: anniversaries, patient satisfaction scores, meeting a goal, finishing a big project, or for support in general. For example, the Employee Loyalty Team of a hospital hosts an annual celebration to thank each person who volunteers to serve on a team.
Consider incorporating one of the themes and activities below into a recognition event for a team.
Corporate reward and recognition events are held in celebration of the organization’s entire employee base. Department leaders participate in the planning and implementation of such events. Corporate celebrations are scheduled around specific achievements involving all staff
members, such as patient satisfaction scores that meet or exceed quarterly goals. Other events
might focus on professional recognition such as National Hospital Week or Nurses’ Day. Another celebration might signify an industry milestone, such as receiving a national award or celebrating a significant anniversary.
The level of enthusiasm conveyed by leaders when communicating celebratory information to employees is critical to its success. An enormous amount of time, energy and expense is devoted to celebrating employees’ successes through these events. Leaders are expected to publicize and personally invite their staff members to participate in “being celebrated.”
Reward and Recognition Training
BLG teaches key skills, approaches, techniques, and best practices to help leaders effectively reward and recognize high performers. Elements of this training include how to harvest reward and recognition opportunities, thank you notes as a key engagement tool, formal recognition programs that support a patient focused culture, and informal methods that create a custom, individualized approach to thanking team members in your employee family.
About BLG, a HealthStream Company
BLG provides Patient-Centered Excellence Consulting, where the patient is at the center of
everything we do. Our tools, tactics, and best practices are evidence-based and outcomes driven. We provide custom, individualized coaching that produces measurable, sustainable increases in patient satisfaction, employee engagement, quality outcomes, and profitability.
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