Solutions

Solutions powered by SVG logo for hStream platform.
Learn More.
Frame 586 (1)

Quality Manager formerly known as abaqis®

Mitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.

Learn More

NEW TO THE STORE

hStream Content Marketplace

Connecting you to the Best Content. Access to 75 Partners and 35,000+ Courses in our Industry-Leading Marketplace. Streamline content purchasing, updates, hosting, and connectivity for your organizational needs

NurseGrid Learn

Online store for Clinical Learners. Individual CE Credit and industry products for Clinical Learners are now available through NurseGrid Learn (Beta). Explore our robust collection of courses that provides an unparalleled level of flexibility and choice.

Practitioner Courses

Meet the DEA's new requirement under the Medication Access and Training Expansion (MATE) Act in an online, high-quality and self-paced 8-hour DEA MATE Act course specifically designed for practitioners, including Physicians, PAs, NPs, Pharmacists, Dentists and others.

LATEST & POPULAR

REPORT

2024 Annual Report on Medical Staff Credentialing
On-Demand Webinar

State of the Industry: What’s Next for Healthcare Quality & Safety in 2024?
BLOG

Summer 2024's Top Choice in Healthcare Credentialing: CredentialStream
BLOG

HealthStream Executive Briefing: CMS Minimum Staffing Standards: What You Need to Know
BLOG

The Impact of Human Connection: The LGBTQ+ Healthcare Community
Webinar

Clinical Placement for the Future of Healthcare: myClinicalExchange Discussion with CommonSpirit Mt Region and UW Health

< HealthStream Resources

blog

Four Ways That Nurses Work to Demonstrate a Patient is Cared For and Safe

April 1, 2021
April 1, 2021

I began my first blog entry for HealthStream with the theme of communication. My second entry spoke on the topic of safety. At the risk of sounding repetitious, keeping a patient safe heavily relies on open communication. In order to assure family members of patients that their family member is safe and well cared for, communication is a necessity. Here are four best practices:

Introductions

Something as simple as introducing yourself and clearly displaying your ID badge can be easily overlooked, but it begins the process of assurance for patient family members.  Patients and family members meet a lot of healthcare workers during the patient’s stay, and it can become difficult for them to distinguish the nurse from a respiratory therapist, physical therapist, or doctor. Explaining who you are and showing that you are the nurse caring for their family member can provide an immediate sense of safety.

Contact Instructions

Educating patients and family members on methods to contact the nurse, such as the use of the call light or telephone, also provide a sense of safety because it assures family that you are accessible to the patient, even if you are not visible at all times.

Setting Expectations About Schedule and Plan of Care

Involving the patient and family members in the plan of care and setting a schedule for the shift allows the patient and family to understand what is to be expected and lets them know that you are constantly planning, assessing, and monitoring their care.

Narrating Care

In addition, explaining what you are doing for the patient and the reasoning behind it is essential for patient safety. Nursing is a profession based on knowledge; we use research findings to determine our patient care and should openly share that with patients and family members. Patients and their family will feel safe and well cared for when they know their nurse is applying knowledge and research to determine their care plan.

Establishing open communication with patients and family members may seem like a simple action, but to someone who is overwhelmed, frightened, and anxious, it is crucial to their safety.

About the Author

Nicole Kraut currently works as a RN on a medical-oncology unit in Chicago, Illinois. She serves as the night shift Team Leader for the unit, in which she serves as the charge nurse and participates in leadership activities. She has been a RN for over five years. Nicole shares, “I have had the opportunity to be a new hire preceptor and have worked with fourteen new hire staff RNs. Along with being a preceptor, I have been a facilitator for our New Graduate Mentor Program, which allows new graduate nurses a place to meet once a month to learn from each other and to share their experiences.”

Nicole graduated with her Bachelor of Science in Nursing from Loyola University Chicago and recently obtained a Master of Science in Nursing with an Emphasis in Nursing Education from Grand Canyon University. She “was inspired to become a nurse because I wanted to work in a career field in which I could make a difference in people’s lives on a daily basis. I feel nursing is my vocation and am passionate about sharing my knowledge and experience in order to positively influence others.”

Request Demo