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View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
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View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
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View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
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Learn MoreHealthcare workplace development driven by artificial intelligence (AI) can help organizations pinpoint clinician competency improvement efforts as part of achieving great outcomes. This was one of the themes of the HealthStream webinar, “Meet Jane, the First Clinical Competency System with AI.” This blog post is the third based on the webinar, which focused on workforce development challenges typical in healthcare and HealthStream’s new AI-driven technology solution.
Presenter Denise Salerno is a Senior Clinical Sales Executive at HealthStream. Passionate about clinical competency development and dedicated to helping her customers meet their clinical goals, Salerno spent five years as a radiation therapist and worked in radiation oncology before becoming an account executive for medical device companies, and eventually HealthStream.
The Jane Student Experience
Jane measures clinical competency by assessing knowledge and critical thinking. The knowledge assessments through Jane use multiple choice questions, all of which much be answered before submitting the assessment. Results identify recommended learning that a student can complete to address knowledge gaps. For a student completing an AI-based critical thinking assessment, the exercise includes eight different video vignettes, each two minutes in length. After each video, the student has 12 minutes to complete the conversation component built with IBM Watson. Based on the vignette, Watson will ask, “What is the primary problem that is emerging with this patient?” followed by “What observation led you to this conclusion?” According to Salerno, Jane works her way through “the problem, observation, the action, the rationale, and then whether this is an urgent or not an urgent situation.” She adds, “These are the five things on which we are basing our measurement of critical thinking and clinical judgement as we assess our nurses.” If a student has trouble answering a question, he or she can type “move on” and return to the question at the end of the exercise, if possible within the 12-minute timeframe. After 12 minutes have elapsed and, hopefully, all questions are answered, the student must watch the next video and answer subsequent questions, for a total of eight scenarios.
How Managers Use Jane
A Jane administrator will manage student users, as well as view assessment results and make assignments based on them. Depending on manager level, it is possible to view all students at the organization down to only those in the appropriate department. Based on a student’s individual circumstances, the administrator can assign assessments on an annual basis or immediately for new hires or employees transferring to a new area. Most RN specialty groups are listed and available to be assigned, as are many allied health professional roles. According to Salerno, there are “75 total roles built in here today that you can pick from.” Once the student’s specialty is entered, the system automatically suggests appropriate knowledge assessments, as well as a critical thinking assessment. The administrator can choose every assessment appropriate for a student, and they will be added to that user’s To-Do list.
Managers and Assessment Results
When it comes to student results, managers can get all the important information from knowledge assessments—student name, the name of the assessment, the assigned and completed dates, and the benchmark score, which is the national average of people taking this exam. Managers also get a student’s percentile ranking here, as well as the ability to drill down into areas of the assessment that were a challenge. What is important, according to Salerno, is the “immediate feedback for improvement on the areas that the student answered incorrectly.” And, these results are “very individualized, so you're not having to apply the same learning activities, for example, to all nurses coming into your organization.” A competency development plan can be developed that is unique to every student. To facilitate this purpose, managers also have access to the recommended learning, based on the assessment, driven by HealthStream’s proprietary taxonomy for the CE path library. A few simple clicks can add courses to a student’s To-do list, to the extent a manager deems appropriate. Students themselves can pick additional courses to supplement those chosen by a manager.
For the critical thinking assessments, managers get a similar amount of information. And, here again, the post-assessment development plan in the form of a checklist can then be assigned out to a student based on their results. Students will work through that process with a preceptor, and the manager will also get results upon completion. Having an exact idea of the areas where a student faltered enables managers to pinpoint areas that need more focus for building competency. Improving outcomes requires that healthcare organizations ensure every member of the clinical staff is competent to the greatest extent possible. Jane helps achieve this goal.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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