HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
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View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsCreate engaging and impactful learning experiences that meet the unique needs of your acute care staff.
View All ProductsExperience standardized and centralized healthcare provider credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
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View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreOver the course of its 100-year history, the Henry Ford Health System (HFHS) has established a reputation for healthcare excellence and research innovation. The fifth largest employer in the Detroit metro area with approximately 23,000 employees, HFHS comprises five hospitals, a physician medical group, a physician network and a health insurance plan. More than 150 medical specialists and scientists associated with HFHS participate in hundreds of research projects. These activities are supported by $55 million in external and internal funding awarded each year. Additionally, a large pool of Continuing Medical Education (CME) professionals teaches courses and seminars.
The Challenges of a Home-Grown System for Managing Conflicts of Interest
An important role of the HFHS Compliance Office is to implement effective conflict of interest (COI) policies and procedures for HFHS staffers that enter into external relationships. It is also tasked with obtaining and tracking COI disclosures for thousands of “high-risk” employees, whose positions or outside activities increase the possibility that they could have a conflict in the future. For several years, the office used both an automated and a paper-based system for managing COI disclosures. The “homegrown” automated solution served much of the organization; however, it was based on a process management program not specifically designed to manage COI activities. Consequently, several operational deficiencies made its continued use impractical for HFHS. For example, the system was incapable of consolidating all COI functions across the entire HFHS organization and could not be accessed from outside the HFHS computer network. Desired capabilities, such as questionnaire branching and assignment of mandatory questions, were not available within the legacy software.
Costs, Tracking, and Data Aggregation Were a Problem
In addition, the costs of contracting with an outsourced IT firm for program maintenance were growing each year. The automated COI system did not offer reviewers real-time access to the disclosures of employees, and this meant disclosure forms and data were neither easily accessible nor readily available. Because many high-risk HFHS employees required repeated follow-up, the Compliance Office spent too much time tracking outstanding forms, and not enough time managing conflicts. For the Governance, CME, and Insurance Plan departments at HFHS, the Compliance Office relied on a cumbersome paper-based system that made it difficult and time-consuming to oversee COI activities efficiently. Further complicating matters was the inability of the Compliance Office to efficiently aggregate data collected by its separate automated and paper-based systems.
Henry Ford Needed a Centralized, Automated COI System
At HFHS, the administration of COI processes was clearly hampered by the lack of a single centralized, electronic disclosure system. The organization’s legacy automation was incapable of consolidating its COI disclosure management processes across the enterprise and converting the unwieldy paper-based system into an electronic one. These factors were the primary drivers in the decision to deploy a new COI management solution. The Compliance Office was interested in implementing a proven COI-specific system that would create efficiencies for managing the disclosures of thousands of physicians, researchers, and other high-risk employees who needed to be entered into the system, tracked and followed-up with. HFHS required a solution that would help control costs by eliminating outsourced IT support, as well as to facilitate compliance with the more stringent National Institutes of Health (NIH) disclosure regulations which took effect in 2012. The Compliance Office determined that it needed a new comprehensive COI management solution that would support the following activities:
COI-SMART, Chosen After an RFP Process, Solved Their Problems
The Compliance Office secured buy-in for deploying a new COI management solution after establishing a committee of stakeholders to redraft HFHS’s COI policies and procedures. A table that described policy requirements— and the associated technology needed to execute them—was created and approved. After evaluating the RFP responses of four prospective vendors and presentations by the top two candidates, the committee selected the COI-SMART software offered by HCCS, now a HealthStream Company, a leading provider of healthcare compliance training and tracking solutions. COI-SMART is a customizable and scalable program that automates cumbersome manual COI processes. The intuitive and easy-to-learn application has enabled hundreds of healthcare organizations to efficiently track and manage conflicts of interest while complying with the latest federal COI regulations.
Positive Results Were Apparent Early After Implementation
HFHS didn’t have to wait long to see positive results. The Compliance Office reported benefits right after its initial roll out of COI-SMART. Prior to COI-SMART implementation, for example, it took up to five months to obtain a full disclosure rate of 100 percent for high-risk employees. After COI-SMART implementation, it took only two months to obtain a full disclosure rate of 100 percent for high-risk employees. Furthermore, fewer Compliance Office staff resources were required to manage COI activities. The deployment of COI-SMART has reduced the need for highly paid panel members to spend as many hours reviewing disclosures, while enhancing the Compliance Office’s ability to identify and resolve risks that might otherwise potentially harm the organization. The solution also has also proven more cost-effective than the previous “homegrown” automated system, in part because HFHS no longer needs to contract with a third-party IT company for program support. The system provided a clear and quick Return on Investment (ROI), Most at HFHS would agree that the decision to deploy COI-SMART was simple. “We couldn’t have chosen a more accommodating partner for this immense project than HCCS. When we’ve made feature enhancement requests, we’ve never been told, ‘No, that’s not part of the system,’” says George. “Instead, they say, ‘We understand. Let’s see how we can accomplish that for you.’” From start to end, he adds, HCCS has been supportive in helping HFHS realize its forward-looking vision for a COI management solution that automates processes, streamlines procedures, saves money and reduces risk.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsLearn more about HealthStream's provider credentialing, privileging, & enrollment solutions for healthcare organizations.
View All CredentialingExperience standardized and centralized healthcare provider credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
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