HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
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View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
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View All ProductsHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
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View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreFinding and keeping high-quality staff is a continual challenge in healthcare, especially in a tight labor market. Many of the current conversations take place around nurses and physicians, both in terms of shortage of personnel and retention, yet those high-profile roles are just part of the story. For a facility to operate at peak efficiency, attention must be paid to all other areas of the healthcare industry, both patient-facing and back office. A prime example involves revenue cycle staff.
Revenue Cycle Needs More Focus
“When we talk about the revenue cycle team, we’re discussing an area that often doesn’t get a lot of attention within the organization,” says Susan Gurzynski-Wells, MS, RHIA, Senior Product Manager, Revenue Cycle for HealthStream. “Yet these employees usually make up between 9 percent and 12 percent of total staff, and often their onboarding consists of some basic training around how to use the electronic health records system and how to register a patient. There’s not a lot of background given to these new employees with regard to what they are doing, and why they are doing it.”
Turnover Challenges Growing Revenue Cycle Operations
That spells trouble in a healthcare environment facing a double-edged sword when it comes to staffing and retention. An NSI survey found that 42.3 percent of hospitals surveyed anticipated an increase in their labor force during 2019, while at the same time hospital turnover rate was averaging 19.1 percent. (NSI, 2019) A closer look at turnover rates is even more troubling—according to a Leaders For Today poll, 42.8% of respondents had been with their hospital fewer than two years; 65.6 percent less than five years; and 37 percent said they planned to leave within the next two years. (Leaders For Today, 2017) That kind of exit ratio makes everyday operations, not to mention rolling out new initiatives and protocols, less effective and more costly due to continual additional training and implementation needs. This kind of employee churn also creates a severe deficit in the important intangible asset of institutional knowledge.
Identify and Promote Career Pathways
The good news is, many of the same recruitment and retention strategies that have been deployed to tackle nurse hiring and retention in recent years also work well for other teams, including the revenue cycle staff. For instance, clearly marked pathways to career advancement that include mentoring opportunities (as both mentor and mentee), as well as continuing education have great potential.
Promote Purpose and Career Development
Providing a strong sense of purpose will help with retention from the outset. In addition to learning provided for nurses, training and onboarding for team members like coders could be mined for ways to make revenue cycle staff feel more integral and valued right away, Gurzynski- Wells says.
“Revenue cycle employees see other areas of staff moving immediately into credentialing opportunities, for instance” she explains. “In the meantime, there’s nothing like a ‘revenue cycle university’ that they can graduate from. You wind up with someone in a role who can do the mechanics of the job competently, but not really understand what they are doing as it affects the whole picture. And with no professional development, he or she doesn’t see a way to grow. People leave these jobs because they are offered more money elsewhere, not because they are unhappy. If they see a way to learn, be promoted, and matriculate their way into leadership, then they are much more likely to stay and become very valuable to the organization. They want a career, not a job.”
This blog post excerpts the HealthStream article Growth Potential: Career Pathways Offering Mentorship and Education Can Engage and Motivate Revenue Cycle Staff. Other content about enhancing and protecting the revenue cycle workforce includes:
Continue reading the full article.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsLearn more about HealthStream's Provider Credentialing, privileging, & enrollment solutions.
View All CredentialingExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All Products