HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing challenges, standardize orientation and onboarding, and deliver an effective training program for your team to easily achieve and maintain certification with our critical, emergency, and acute care solutions.
View All ProductsWe understand the critical importance of earning and maintaining your patients' trust in the delivery of exceptional sedation and surgical outcomes. As a premier provider of healthcare education, we are committed to empowering you in promoting safer, more successful outcomes for each and every patient, without exception.
View All ProductsOur solutions are meticulously designed to cater to the diverse needs of patients, healthcare professionals, and organizations. Within this innovative framework, we have curated specialized subsets of solutions aimed at addressing the ever-evolving challenges faced by individuals dealing with illnesses or chronic conditions.
View All ProductsHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsTackle all the challenges of practitioner directory management within a health plan with a single solution tailored to your specific needs.
View All ProductsOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsFinally, a comprehensive resource to support collecting, storing, and sharing credentialing data with ease.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreThis partner profile blog features our valued partner for healthcare talent management solutions, Select International.
Tell us about your organization and its expertise.
Select International is one of the top providers of scientifically-developed behavioral assessment tools for hiring and for organizational development. For two decades, we’ve been providing these tools and our expertise about the science of hiring to clients that include the United Nations, Merck, Toyota, and GE. Several years ago, in response to the changing healthcare landscape, we developed a dedicated suite of solutions and team of experts to help our healthcare clients select and develop leaders prepared for today’s healthcare environment, as well as physicians, nurses, and front line staff who are collaborative and patient- and family-focused.
What are your main solutions?
These tools are often combined into an organization-wide solution where we work to define the behavioral competencies for all job families, the most efficient and effective hiring system at every level, and then implement a combination of our tools—generally pre-employment behavioral assessments, our Select Interviewing interview guides, and behavioral interviewing training, and then post-hire assessments for development.
What outcomes does your solution ideally produce?
Designed and implemented correctly, a selection system will contribute to organizational success, help to build a patient-centered, high performance culture, help you choose candidates who will be better performers, and reduce turnover and even time to fill positions.
What are the primary healthcare problems your solutions help address?
When the HCAHPS program first rolled out, clients were looking for ways to identify candidates more likely to contribute to a patient-centered culture and better patient satisfaction scores. While that’s still the case, more clients now are looking for help not only identifying candidates with the right behavioral skills, but those who “fit” the culture and are likely to stay because turnover is costly on many levels. We are also seeing growing demand for a more deliberate approach to selection and development of behavioral skills in physicians, physician-leaders, and administrators.
Can you share a story about a specific customer’s success with your product?
Recently, the University of Pittsburgh Medical Center started planning its new, state-of-the-art campus, UPMC East. We built the selection system for the senior team and then worked with that group to define the behavioral competencies they were looking for in staff. We then implemented all of our tools to hire every member of the UPMC East Team, focusing on patient-centered behaviors. UPMC East, after three years, has the highest patient satisfaction scores in the entire system!
What new solutions are you in the process of developing?
Our new Success Coach platform is a game changer in the area of executive assessment. Select Assessment for Physicians is the first of its kind physician-specific behavioral assessment. The Select C.A.R.E.S. Assessment is the first behavioral assessment designed to support patient experience training. In twelve minutes, an individual can understand his or her behavioral traits that impact how they interact with patients and then target training based on their individual needs. We are also starting to look at the role of individual behavioral traits in patient safety, based on safety work we’ve been doing in other industries, for years.
What in your opinion is the biggest unmet need in healthcare?
It’s all about cost and quality – i.e. “value.” Patient outcomes, including patient satisfaction, are driven by talent and behaviors. Healthcare is just realizing what other industries did two decades ago—that a deliberate, scientific approach to selecting, retaining and developing the right people—senior leaders, physicians, nurses, and front line staff has a significant impact on outcomes and organizational success. But those who get it are implementing progressive talent strategies and seeing the results.
Why have you chosen to partner with HealthStream?
This was a no-brainer for the Select International Healthcare Solutions team. For years HealthStream has been a respected partner of health systems, providing cutting edge solutions. With HealthStream’s recent emphasis on talent tools, we wanted to be part of that suite of solutions. We think about talent the same way, and every time we meet with our HealthStream colleagues, we come away excited about all they have going on—all of the innovative solutions they are developing and a list of new ways that we can collaborate to help our clients!
Learn how HealthStream can help you accelerate and refine your talent acquisition strategy.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing challenges, standardize orientation and onboarding, and deliver an effective training program for your team to easily achieve and maintain certification with our critical, emergency, and acute care solutions.
View All ProductsWe understand the critical importance of earning and maintaining your patients' trust in the delivery of exceptional sedation and surgical outcomes. As a premier provider of healthcare education, we are committed to empowering you in promoting safer, more successful outcomes for each and every patient, without exception.
View All ProductsOur solutions are meticulously designed to cater to the diverse needs of patients, healthcare professionals, and organizations. Within this innovative framework, we have curated specialized subsets of solutions aimed at addressing the ever-evolving challenges faced by individuals dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All Products