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ShiftWizard Celebrates Record Customer Growth

February 11, 2022
February 11, 2022

15 years! On a mission to provide innovative healthcare workforce management and scheduling solutions that enable healthcare organizations to operate more efficiently, ShiftWizard™ ended 2021 with its highest number of customers yet.

2021 ShiftWizard AchievementsOver 300 healthcare facilities are now using ShiftWizard, reflecting a 95% customer loyalty rate. Nurses manage and communicate with their workforce, but also depend on technology to make staff scheduling decisions and control costs. ShiftWizard – a 2020 KLAS Category Leader in Nurse and Staff Scheduling – remains committed to offering a suite of tools focused on easing some of the workload that comes with managing and scheduling a team.

“We are thrilled to have so many healthcare organizations join with ShiftWizard in 2021 as we set new milestones for growth and performance. With support from HealthStream™ (parent company), ShiftWizard is investing heavily in research and development as we continue to bring innovation to healthcare workforce scheduling,” said Christian Pardue, R.N., co-founder of ShiftWizard and Strategic Advisor to HealthStream.

Technology that performs

Productivity is one of ShiftWizard’s core values. Nurses depend on access to schedules and reports with real-time data to make day-to-day staffing decisions. Therefore, systems need to be reliable. As a result, in 2021, ShiftWizard increased its research and development investments by 400% and delivered a 99.99% uptime performance level after making additional investments to upgrade its technical infrastructure.

“With the investments we made last year in ShiftWizard, including research and development, technical infrastructure, and customer experience, we have a solid foundation and strong vision for 2022 and beyond,” said Scott McQuigg, Senior Vice President & General Manager of HealthStream’s Workforce & Capacity Management solution group. “Additionally, we’ve expanded our team and focused on AI-driven data analytics to further advance our work in helping healthcare organizations deploy their critical staffing resources at the greatest time of need.”

Resources when you need them yield customer success

Offering continued commitment to customers, ShiftWizard by HealthStream™ developed and redesigned the Customer Success Team to create wrap-around concierge services. By providing resources and support before, during, and after system implementations and upgrades, the ShiftWizard Customer Success Team helps customers optimize their platform utilization.

“With expanded support and customer success teams, we remain committed to ensuring our customers get the most out of our industry-leading nurse and staff scheduling software,” says Pardue.

New features from an industry leader

With enhanced in-app communication, filters, performance monitoring, and screen views, ShiftWizard users can now see:

  • who is working on a specific day
  • a customized login screen based on their profile preferences and settings
  • the status of feature releases and real-time information on system performance and maintenance
  • a “save-the-view” setting that shows start and end times instead of shift codes within department scheduling

ShiftWizard, (shiftwizard.com), based in Raleigh-Durham, North Carolina, was acquired in late 2020 by HealthStream™, the leading provider of workforce development and provider solutions for healthcare organizations.

Read the full company announcement here
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