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Learn MoreThe efforts of nurse managers and other healthcare leaders to use training in strategic ways that advance workforce skills are often prevented by structural issues. However, technological advances in how to conduct healthcare staff assessments and provide individualized education have the potential to address long-standing challenges that exist for nursing and the clinical workforce. This blog post is the first of several based on the HealthStream webinar, “Meet Jane, the First Clinical Competency System with AI,” which focused on workforce development challenges typical in healthcare and technology that can be a solution to them.
Presenter Trisha Coady is HealthStream's top clinical officer and leads the company's clinical solution business for the U.S. healthcare workforce. Coady has experience as a registered nurse and healthcare entrepreneur and has led the development of new innovative clinical solutions for the healthcare workforce, many of them incorporating technologies like machine learning, artificial intelligence, augmented and virtual reality.
The Problem of Time in Healthcare
During the webinar, Coady shares her mandate to find solutions that really make sense as answers to healthcare employee development and human resources problems. She emphasizes three of these challenges here. One of them is the fundamental fact that “time is a problem in healthcare.” To illustrate this dilemma, she relates how on average “ nurse managers have 34 direct reports, where in other industries, ten is often the maximum.” That means healthcare is often short-staffed, and its nurse managers are typically pressed for time. In response, “Healthcare really needs to leverage technology and automation because of those things.” Even though human interaction will always have value for learning and development, there has to be a way to use technology to accomplish more and be more efficient.
Better Engagement to Drive Retention
A second outstanding issue is the need for “a more personalized approach to developing people.” Coady bemoans how much education being assigned at healthcare organizations ends up feeling transactional. She remembers her past experience of feeling “punished or overburdened with these 20 hours of assignments because of an error that happened somewhere in the organization—the concept of blanket re-education.” If providers continue to assign check-the-box activities to valued employees, they perpetuate an environment of non-engagement. This runs counter to “ our value-based healthcare system, in which everyone needs to retain the best employee to ensure quality outcomes.” Hiring and employment are becoming more and more competitive in healthcare—to really retain our top talent we must change how employees feel about their workplaces. Technology can be a productive part of engaging staff, if we use it to “create a culture of learning, have more self-directed development, and instead provide advancement opportunities for employees.”
Complex, Demanding Environment for Healthcare Training and Education
Coady also points out the challenging reality of the healthcare training environment and its multiple ongoing needs. Conflicting goals for education extend from meeting regulatory and accreditation requirements and continuously improving outcomes to documenting competency at scale and using technology for training and education as strategically and broadly as possible. Coady singles out the urgency of reducing time to competence, given the staffing situation across healthcare. She wants to get away from “aessing, and testing, and doing courses on the same thing over and over and over,” and instead “focus on critical thinking as a foundation for learning.”
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing challenges, standardize orientation and onboarding, and deliver an effective training program for your team to easily achieve and maintain certification with our critical, emergency, and acute care solutions.
View All ProductsWe understand the critical importance of earning and maintaining your patients' trust in the delivery of exceptional sedation and surgical outcomes. As a premier provider of healthcare education, we are committed to empowering you in promoting safer, more successful outcomes for each and every patient, without exception.
View All ProductsOur solutions are meticulously designed to cater to the diverse needs of patients, healthcare professionals, and organizations. Within this innovative framework, we have curated specialized subsets of solutions aimed at addressing the ever-evolving challenges faced by individuals dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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