As I was looking through old documents I came across a blog post from 2018 about staffing ratios. The staff ratio to provider volume continues to be a topic of importance for metrics and discussion in the industry. Here at HealthStram, all of our employees and our consultants have worked at or with organizations and have been asked this many times in our careers.
Over the last couple of years, we have included a question on the Annual Report on Medical Staff Credentialing Survey asking what the volume of providers per staff member is. The numbers have shifted a bit with the majority responding one staff member for each 151-350 providers (approximately 40% with split between 151-250 and 251-350).
In 2018 we held a Town Hall virtual meeting for our clients who were CVOs. During this we discussed the topic of staff to provider volume ratios and the related turnaround times. In an example, we had CVOs with one FTE to 400-500 providers with a turnaround time of 31-40 days while another with 600-700 providers per FTE took the same turnaround time.
Though these questions were asked of different types of organizations, you can see how varied the results are. This insight showed us that the answer to the question about staffing and volume is one that is difficult and can see why it is still up for discussion. These answers given by individuals make sense, but ultimately the answer is often - well it depends.
There are many variables and factors in determining how many resources to provider volume. These can influence what you hear from others in the industry. If you ask them for their volume, it may be higher or lower than yours because of their organizational structure and processes.
Some of the variables that can influence and factor into this include:
While no means an exhaustive list of variables to consider, it is easy to see how and why the question of ratio of staff to providers can depend. We will continue to review and refine our survey to further provide valuable insight into this important topic.
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