Frequently Asked Questions (FAQs)
How do we find the courses included in the Coronavirus courseware bundle?
The courses can be found by searching for the keyword “COVID-19” or “coronavirusbundle”. Be sure to type it as one word with all lowercase letters.
Can I annotate or customize the courses included in the Coronavirus courseware bundle?
The courses included in the Coronavirus courseware bundle cannot be annotated or customized.
We already have some of these titles through course libraries and/or products we have purchased. Is there a difference between that content and the free content?
HealthStream recognizes that these course titles are included in some of our most popular course libraries and products, and that you may have open assignments with these course titles included. For this reason, the courses that are included in the coronavirus courseware bundle are separate courses. They do not offer a pre-assessment and cannot be annotated.
Assigning them, or self-enrollment by learners, will not impact your existing assignments or reporting.
We have organization-specific information and instruction on COVID-19. Is it possible to include that content with the free Coronavirus courseware bundle?
Yes, you can add the keyword “COVID-19” or “coronavirusbundle” to your course properties so that when learners use that keyword to search for the content and self-enroll, your organization-specific course will appear as well.
Who do I contact if I need assistance with these courses?
You may contact Customer Service at 800-521-0574 Monday through Friday from 7am CST to 7pm CST. You may also reach Customer Service at firstname.lastname@example.org