HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsCreate engaging and impactful learning experiences that meet the unique needs of your acute care staff.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsTackle all the challenges of provider directory management within a health plan with a single solution tailored to your specific needs.
View All ProductsOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsFinally, a comprehensive resource to support collecting, storing, and sharing credentialing data with ease.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreNursing home operators are familiar with annual surveys from the Centers for Medicare & Medicaid (CMS)—they, like everything else, have been changed significantly in 2020 due to COVID-19. In March 2020, CMS revised its survey process to one that targeted facilities with a history of infection control issues or those that had suffered an outbreak of COVID-19. The new survey was shorter, which limited the time CMS personnel were in the facility, and also reduced the time staff would have to spend away from patient care. In addition to outlining where the facility was with COVID-19 preparedness and its ability to prevent transmission, the new self-assessment process also aligned with guidelines from the Centers for Disease Control (CDC) to perform voluntary assessments, according to Robin Harper, RN, a former surveyor and survey trainer who worked at CMS in its division for nursing homes as well as the division for chronic and post-acute care.
“The survey tool provides a focused review of seven critical elements that are associated with the transmission of COVID-19,” explained Tracy Cooley, a former surveyor and survey trainer who also has served as a Director of Nursing in a skilled-nursing setting. The COVID-19 survey activities can be broken into sections, such as pre-survey planning. These include, but are not limited to, active COVID-19 cases, in which case the survey team will contact the state health department and CMS regional office to coordinate the survey activities.
“For example, in certain cases, those agencies may ask the survey team to delay entering your facility until the department of health or CDC has assessed the situation,” she says. “Surveyors will obtain information such as facility-reported information or CDC, state, local and public health reports, or any available hospital information regarding residents transferred to the hospital and complaint allegations.
They're going to identify the surveyors who will remain offsite to receive information from the one to two surveyors that are going to be onsite, determine which survey activities will be conducted onsite and which will be conducted off site with a plan for as doing much as much offsite as possible,” she says.
Once onsite, the surveyors will notify the administrator of the limited nature of the COVID-19 focused survey. They'll conduct an entrance conference using the COVID-19 entrance conference form developed for this type of survey, Cooley says.
Another key element of the visit will be a close look at prevention basics, adds Harper, pointing out that facility staff can become complacent without meaning to do so.
“It's nice to have a tool like this, because it reminds us of those critical components of our infection control practices that we really might not think about day to day now, more than ever,” Harper says, “The very first question that's on the self-assessment is, ‘Does the staff implement appropriate standard and transmission based precautions?’ So how are we ensuring that the staff understand and are compliant when it comes to some of these areas? You may be seeing some breakdowns right now regarding infection control measures, such with hand hygiene, disinfecting equipment and use of PPE.”
To combat that, and ensure the best possible care to residents, administrators need to recognize that staff is tired, scared and in need of positive feedback. They may also be nervous about being questioned by outside surveyors.
“If you've already been asking these questions of your staff, then it's just routine,” Harper points out. “And it also helps validate your assurance of their knowledge.”
Those efforts should then be married to care protocols for residents who test positive for COVID-19, as well as policies and procedures for visitor entry, communication to residents’ families and other people-oriented activities.
HealthStream works with organizations throughout non-acute care to address their challenges, from keeping pace with regulatory requirements to engaging and developing competent staff who can satisfy the demands of increased patient complexity. By partnering with HealthStream, organizations are equipped to seamlessly manage the pressures of surveyor visits, while remaining focused on high-quality patient and resident care. Learn more about HealthStream solutions for non-acute care organizations.HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All Products