HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsCreate engaging and impactful learning experiences that meet the unique needs of your acute care staff.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsTackle all the challenges of provider directory management within a health plan with a single solution tailored to your specific needs.
View All ProductsOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsFinally, a comprehensive resource to support collecting, storing, and sharing credentialing data with ease.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreMajor employers in the healthcare space found themselves in uncharted waters earlier this year as the COVID-19 pandemic took hold in the United States. Front-line providers had, and continue to have, well-publicized issues around bed space, staffing and equipment. Other businesses in the continuum of care faced major challenges as well, and in the case of Pruitt Health, a centralized hub for business processes turned out to be a significant boost to the company’s pandemic-operations strategy.
“Every year we put together a flu toolkit for our facilities, so it's in a nice, neat package and we send it out to all of our buildings. So back in January, we started pulling out policies. Back in 2008, we created one for H1-N1, and so we started forwarding it around to everybody and seeing what we could use out of it,” says Annette Salisbury, Senior Vice President of Clinical Health Services - Health Care Center at Pruitt Health, a provider of skilled nursing, home health, and hospice agencies that have serviced more than 24,000 patients and have about 16,000 partners. Pruitt operates in four different states: the Carolinas, Georgia and Florida, with pharmacy and medical facilities in Virginia and in Alabama.
That led to the creation of work groups, which would mean engaging a wide variety of people since Pruitt is more than just healthcare centers.
“We have hospice, we have home care, we have therapy, we have a med-supply company. So we started looking at who really needs to be on this task force team,” says Salisbury, who also has been a Director of Nursing, Director of Education and a Regional Nurse Consultant, and who serves on the AHCA Quality Committee, the South Carolina Healthcare Association Quality and Education Committee and the Georgia Healthcare Association Quality Committee. “We knew IT was going to be instrumental. We knew pharmacy was going to be in it. We needed operations on the scene. So, we really reviewed our policies and procedures.”
As time went on, keeping abreast of what was happening in various facilities and in the lives of employees informed organizational decisions. Because the team met daily and there was near-constant communication, Pruitt could adapt quickly and pivot to new needs, such as community support, she says.
“We made sure we were prepared and that the buildings had adequate supplies, adequate training, what they needed on the ground to take care of patients and be prepared to accept the new admissions,” she explained. “We also had outreach for the community and were prepared to step up for the hospitals and to admit other patients because we actually designated some buildings in some markets to admit COVID-19 patients from the hospitals in the community.”
Pruitt also activated its emergency operations center, which normally would only come online during a natural disaster. This time around, a command center at the corporate office was used to communicate with partners in the field.
“It looks like a big old command center, too,” Salisbury says. “We run the news on a big-screen TV, and we have telephone setup. We are able to staff the center 24/7 with nursing, IT and other employees. We have incoming calls and a 1-800 line. We call family members and notify them if we have to evacuate the building. During the COVID-19 crisis, we've pushed out information to family members. So, when we had to change our visiting hours, we were able to push notification out through the center. And then we published the number and allowed family members to call in and ask questions about their loved ones.”
The Pruitt team continues to work through the many issues that present themselves in the markets they serve. Different markets mean different state and local health departments, and different sets of regulations, for instance. To learn how those and other issues have been, and are being, dealt with, please enjoy the rest of this Nursing Stand-Up webinar.
HealthStream works with organizations throughout non-acute care to address their challenges, from keeping pace with regulatory requirements to engaging and developing competent staff who can satisfy the demands of increased patient complexity. By partnering with HealthStream, organizations are equipped to seamlessly manage the pressures of surveyor visits, while remaining focused on high-quality patient and resident care. Learn more about HealthStream solutions for non-acute care organizations..
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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