Against the harrowing backdrop of the COVID-19 pandemic, HealthStream conducted a survey of acute care healthcare leaders in May of 2020. We had heard a great deal about the heroism of front-line staff and their efforts to care for patients, even though they lacked adequate protective equipment and medical supplies such as ventilators. We wanted to hear more of the story from the managers and executives who were in charge behind the scenes, including what they are worried about and their priorities as they continue to navigate their teams through this pandemic.
Most survey respondents were actively involved in the treatment of COVID-19 patients. Some 70.1% reported that they were currently treating COVID-19 patients. An additional 25% said they were preparing to treat COVID-19 patients.
Most hospital leaders had high confidence in their ability to care for pandemic patients. The majority of leaders said they were either VERY (19.6%) or MOSTLY (35.8%) confident of their ability to care for COVID-19 patients.
Hospital leaders have been deeply impacted by the Coronavirus pandemic. Leaders strongly agreed (mean score = 8.8) that this pandemic has been the worst health crisis they have faced in their lifetime. They highly agreed that the outbreak has had a major impact on their facility (mean = 8.5) and that they are taking a hard financial hit at their facility (mean = 8.5). Here, leaders are corroborating the bleak financial news reported above by the AHA.
With a mean score of 8.2, leaders also admitted that this pandemic will forever change how they operate their facility.
In the graph below, leaders were less likely to agree that they have all the training, protective gear, and testing equipment they need. Many are also concerned that they will be infected by the virus while at work.
Many leaders conceded that the virus had caused staffing issues.
Hospital leaders listed staff safety, quality of care, and COVID-19 training as top priorities for their facility.
The Importance of Training During COVID-19
Many respondents have used HealthStream’s learning platform to meet their training needs during the pandemic.
There were several areas where respondents would like to receive more support from HealthStream. Top mentions included:
HealthStream interviewed 840 healthcare leaders using an online survey tool during May of 2020. The majority of respondents represented hospitals that were part of a health system (60.6%) or a stand-alone hospital (14.8%). Most were between the ages of 45 – 64 (64.8%). More than half (54.8%) had worked in the healthcare industry for more than 25 years. Respondents were from senior Clinical/Nursing leadership (36.9%) or held Manager (27.2%) or Director (16.8%) level titles within their hospital. More than seven in ten (71.2%) worked as a leader in a clinical or nursing department in their organization; some 30.1% held a leadership role in education. [NOTE: Responses in the graph below total more than 100 because survey participants could check more than one answer.] Nearly two-thirds of respondents (73.6%) are current HealthStream customers.
This blog post is the second based on “Hospital Leaders Say Covid-19 Is Worst Health Crisis of Their Career,” an article by Robin L. Rose, MBA, Vice President, Healthcare Resource Group, HealthStream. Future posts will discuss survey results about the impact of COVID-19, organizational confidence, training, adequate equipment, priorities, and unmet needs during the pandemic.
To support caregivers and healthcare organizations as they respond to the COVID-19 pandemic, HealthStream is offering a collection of carefully curated courses to all customers for free. Likewise, Using HealthStream’s Channels platform for video learning, we have a created a free-access COVID19 Channel in response to the COVID19 pandemic, specifically to support healthcare workers and their families. It contains a collection of curated videos provided by HealthStream and HealthStream’s content partners from several trusted sources on YouTube, such as the CDC and Mayo Clinic.PLEASE NOTE: The information in the article excerpted here was considered current at the time of its publishing. However, the COVID-19 pandemic is an ever-evolving disaster due to new findings, data, and availability of resources. Please refer to the CDC website for the latest detailed information when you need it.
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