
HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
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View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsFinally, a comprehensive resource to support collecting, storing, and sharing credentialing data with ease.
View All ProductsHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
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View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreThis blog is taken from a recent HealthStream webinar. The webinar was moderated by HealthStream’s Jaclyn Franklin, Product Marketing Coordinator and featured HealthStream’s Director of Health Equity & Belonging, Maria Flowers, MHA and Evan McEwing, DNP, Director of Content Development.
The webinar celebrated the LGBTQIA+ community and informed participants about how to create a safe and comfortable environment in the workplace and how to welcome this community into your healthcare organization in a way that will provide safe and affirming care.
Part of creating a safe and inclusive environment is understanding the meaning of the acronym and the appropriate way to use it. McEwing began by breaking down the acronym:
McEwing further explained that lesbian, gay and bisexual describe romantic or sexual attraction while transgender is more about how the person identifies themselves.
He went on to share that the language around diversity, equity, inclusion and belonging is continuing to evolve and had some advice on how to deal with worries about whether or not it is offensive to use the acronym incorrectly. “If you are genuine and authentic in terms of what you are communicating and you make a mistake, most people will understand that your intentions are good,” said McEwing.
McEwing began by describing four broad categories of health disparities faced by this community:
McEwing shared that these broad categories of health disparities overlap often, frequently begin in adolescence, and likely continue throughout life. Adolescents may experience bullying related to their gender identity that can lead to depression and anxiety and, in the most serious cases, suicidal ideation or attempts, making mental health services critical. McEwing further shared that “It is important to note that while these disparities can show up in adolescence, they can persist and be exacerbated in adulthood.”
Further exacerbating disparity issues are the conscious and unconscious biases of healthcare workers. McEwing pointed to the alarming number of LGBTQIA+ people reporting some type of harassment by healthcare workers, including everything from verbal to physical assaults.
In addition, LGBTQIA+ people also report having to teach their healthcare providers about their healthcare issues in order to receive proper care.
Flowers emphasized the importance of providing affirming care – care that affirms the patient’s gender identity as well as care that may include surgery or other interventions to confirm a patient’s gender identity.
McEwing encouraged healthcare providers to remember that providing affirming care includes both the social and clinical elements of care and that means providing affirming care from appointment setting through to billing. “The optimized care for this and all patient populations is a cross-disciplinary approach which requires a team of people who are all on board and committed to providing affirming care,” said McEwing.
Flowers pointed to the importance of creating workplaces that are inclusive and shared some of the ways in which HealthStream has sought to be inclusive. She encouraged organizations to respect the identity of all team members. “At HealthStream, colleagues are able to add pronouns to their email signature line or that of their team’s name to help others respect and recognize what their pronouns are,” said Flowers. She also added that while organizational culture and policies that promote inclusivity are important, it is also important to remember that the day-to-day interaction with colleagues and managers is what will largely drive perceptions about whether or not that culture is truly inclusive. Flowers also added that “HealthStream has been very intentional about health equity and belonging and that the leadership team has created a diversity, equity and inclusion point-of-view statement which is available on the company’s website.
Health equity education is foundational to building a diverse and inclusive culture for employees and to creating healthcare organizations that can improve health equity. HealthStream’s Health Equity and Belonging Education does both. “The program includes more than 55 courses that address topics of health equity and belonging,” said Flowers. Flowers drew special attention to the course entitled “Creating a Welcoming Environment for the LGBTQIA+ Patient which has a designation from the Human Rights Campaign for the Healthcare Equality Index.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsLearn more about HealthStream's Provider Credentialing, privileging, & enrollment solutions.
View All CredentialingExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All Products