There are a growing number of ways to meet the career development expectations of healthcare revenue cycle employees. Borrowing from what has worked well for frontline medical staff, consider mentorship/ apprenticeship opportunities for both new and seasoned team members. Offering incentives such as continuing education and certification programs is equally valuable.
Create an Apprenticeship of Sorts
“Once someone is hired, an apprenticeship or internship with someone who’s been around for a while exposes them to the entire scope of the career, not just what they are doing at an entry level,” Gurzynski-Wells says. “It also benefits the person who is serving as their escort into the workplace.”
On the education front, training such as nThrive’s Outpatient (OP) Clinical Documentation Improvement Specialist (CDIS) presents the opportunity for all revenue cycle staff to enhance their skillsets around critical functions, thus enhancing overall revenue cycle performance. A program which includes topics such as: medical record review, coding, evaluation and management, regulations, and compliance, as well as content covering insurance billing and denials management also creates a more versatile workforce that’s likely to remain stable, lowering HR-related costs around hiring and training and freeing up funds for ongoing advancement programs.
Offer Continuous Learning
“Organizations need to invest in, and engage with, their staff,” Gurzynski-Wells says. “What’s good for the staffer is usually good for the department—and the organization. Creating a workplace where continuous learning is in place is essential because the workforce is changing all the time. We’re continually tackling new and different skills gaps. When you have learning opportunities in place, you can increase performance as well as retain talent.”
In addition to such immediate return on investment, the facility benefits from factors such as improved insurance eligibility verification, better charge capture, more appeals won, better point of service collections, and higher coding accuracy. Ongoing education also helps revenue cycle staff engage more fully with the patients they serve, enhancing the overall patient experience.
Education That Benefits Staff AND Patients
“For instance, we are growing programming by looking into training in areas such as how to best to advocate for patients when it comes to helping them understand their bills,” Gurzynski-Wells says. “The idea of a sound educational program is to cover everything from when a patient first schedules their stay through the time when there is a zero dollar balance on the account. When you can enhance the focus on areas like price transparency, you can alleviate a lot of patient anxiety—which is what everyone’s goal should be in the first place.”
This blog post excerpts the HealthStream article Growth Potential: Career Pathways Offering Mentorship and Education Can Engage and Motivate Revenue Cycle Staff. Other content about enhancing and protecting the revenue cycle workforce includes:
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.View All Learning & Performance
When you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.View All Quality & Compliance
Fulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.View All Products
By increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.View All Products
HealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.View All Reimbursement
Learn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.View All Resuscitation
Expand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.View All Clinical Development
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.View All Products
Learn more about HealthStream's Provider Credentialing, privileging, & enrollment solutions.View All Credentialing
Make sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.View All Scheduling