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Learn MoreThis blog is taken from a recent HealthStream webinar entitled “Ditch the Training Wheels: Why the Radiology Department at Massachusetts General Hospital Switched to the American Red Cross Resuscitation Suite.”
The webinar was introduced by HealthStream’s Beth Pfeifer, Senior Product Marketing Manager and moderated by Greg Magin, HealthStream’s Senior Account Manager and Team Lead. The webinar featured Nathalie Korpics, MS, Manager, Radiology Education, Massachusetts General Hospital and Sallie Brown, RN, BSN, Success Manager, HealthStream.
The webinar discussion allowed viewers to gain insight into the American Red Cross resuscitation education program, as well as how to make the right decision based on their educational needs and how to successfully implement a new resuscitation program within their organization or department.
When Korpics started in her new role at Massachusetts General Hospital, she asked senior leaders to identify some of the areas in which they would like to see improvement and leaders raised the issue of CPR training. Historically, CPR training had been done via in-house classroom instruction; however, Korpics described this approach as challenging for the radiology department as staff availability for classroom training was nearly impossible to predict or schedule and that staff availability is constantly changing in a department such as radiology.
Korpics also had the challenge of scheduling two days of monthly skills testing for those employees who needed to update their certifications which also presented scheduling difficulties. Moreover, managers were expressing a preference to have those skills tests administered within their own departments. This led Korpics to begin the process of evaluating the American Red Cross Resuscitation Suite™ and was able to have a set of the Brayden Pro Manikins sent to the facility. Korpics reported that, even without any formal instruction, they were able to begin using the manikins immediately.
There were two things that she and her colleagues really appreciated about the program and the manikins. First, the manikins are significantly lighter than what they had used in the past which made them easier for educators to transport. Also, her radiology team are collectively visual learners and spend much of their work life looking at screens so they were very comfortable with the iPad that provided visual and auditory feedback which allowed them to make immediate adjustments to their skills. Korpics also reported that the biggest factor in their selection process was that instructors simply preferred the American Red Cross Resuscitation Suite over other programs.
The radiology department at Massachusetts General Hospital is one of the largest in the world – employing more than 2,000 people and performing more than 900,000 diagnostic exams for inpatients and outpatients each year. So, when Korpics began the process of moving her large radiology department to the new program during the pandemic, an organized change management approach was crucial.
Korpics began the process of moving her large radiology department to the new program during the pandemic which could have made the process difficult to say the least. Brown, the Success Manager assigned to help implement the program was unable to be there in person, but it did not stop her and Korpics from thoroughly implementing the new program. Korpics stressed the importance of taking the time to ensure that instructors felt thoroughly comfortable using the program themselves prior to introducing it to staff. Brown went on to share that while the pandemic has seemingly passed, HealthStream has carried on with video training for the purpose of implementing the American Red Cross Resuscitation Suite within other organizations.
Brown also shared that during the change management process, it is important to take advantage of HealthStream’s recommendations for implementation. She shared the following tactics:
Both Korpics and Brown shared that the HealthStream Community is a great way to meet other users and share best practices for both implementation and ongoing use.
Korpics shared that the visual display featured on the iPad was a big differentiator for her organization and played a prominent role in her decision to choose the American Red Cross Resuscitation Suite. She also felt that the auditory feedback on the skills performance was timelier making it easier for students to adjust their practice when prompted.
Perhaps best of all, the ongoing feedback from both instructors and students continues to be positive with leaders reporting higher levels of staff confidence in these critical skills.
She has also appreciated the flexibility that is possible with the newer, lighter manikins which makes it easy for staff to transport equipment to the various locations where Massachusetts General Hospital is providing radiology services.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsLearn more about HealthStream's provider credentialing, privileging, & enrollment solutions for healthcare organizations.
View All CredentialingExperience standardized and centralized healthcare provider credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
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