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Learn MoreMany healthcare workforce-training programs, especially those that cover all employees, are often “one and done” affairs. That may be fine for learning how to submit time-off requests, but it’s not optimal when the subject is saving lives. That’s why CPR training is an essential part of any workplace. Although it seems to be an obvious component in a healthcare setting, it often isn’t as robust as it could be due to lack of leadership engagement, says Donna Haynes, a nurse and clinical educator who serves as HealthStream’s national resuscitation coach.
“What I’ve found is that in many organizations the person responsible for education has to get the buy-in from leadership to really provide more frequency of education,” Haynes explains. “That includes areas like resuscitation, having mock events, going over using the equipment, going over using the crash cart, and going through the crash cart. Those are the things that maintain the staff’s confidence that they could respond effectively to a code or emergent situation any time.”
The mindset to get away from, she says, is the trap of thinking, ‘Well, this is something I have to do to maintain my license or my certification,’ or that ‘this training is important, but will never be used.’ Haynes’ recent work with a large, non-acute system gave her many insights on how to get more effective administrative buy-in, as well as create a more concrete mindset around the importance of CPR training.
In the case of this healthcare organization, CPR and staff readiness was becoming more of a concern due to a swelling census of sicker patients. The need was immediate, but the path forward was less clear — until Haynes arrived.
Enthusiasm is good; sustainment is crucial
“The system embraced quality CPR several years ago, but didn’t have the sustainment due to turnover and difficulty with some of the manikins,” she says. “Some of those were similar to early models released for CPR training. There was lack of administrative support so they fell off for a while. Two years ago, I was asked to make them one of my main projects use a pilot program in one of their regions. At that time, the region only had four hospitals that were utilizing CPR training, and only three of those four were using the manikins. The other one was using an instructor to check off the skills. The other entities of this organization were bringing in third party instructors or sending staff out for training.”
Haynes was able to create a more effective, continual internal training program, and now all 16 facilities are fully engaged in high-quality CPR training. What’s more, the initiative is highly supported by the corporate education program, which means an easier rollout as she moves to other regions of the 126-facility company.
New systems and processes include:
This approach works because everyone’s on the same page, and everyone’s using the same source material and testing measures to ensure compliance, completion and continuation, Haynes says.
“Communication and resource replacement are huge,” she says. “Those are the things I saw that were missing in the organization, and in many other organizations as well. Once we get those things corrected these providers will move along well with their staff being trained with quality CPR. Becoming part of the quality CPR training they receive now has really boosted their confidence to respond. They’ve got some incredible stories to tell now.”
About Donna:
Donna Haynes is a nurse and clinical educator who serves as HealthStream’s national resuscitation coach. Her results-oriented HeartCode programs meet the new American Hospital Association guidelines for Resuscitation Quality Improvement, making them a must for any organization committed to delivering quality patient care. Prior to joining HealthStream, Donna was a HeartCode user and administrator at Pullman Regional Hospital. Her healthcare career also has included roles as an emergency department, pediatric intensive care and medical surgical staff RN, Director of Clinical Education and Simulation and a Magnet Coordinator. She is a national award winner for her work in developing CPR competence.
This blog post is taken from a HealthStream Second Opinions Podcast that was recorded recently. To hear Donna’s full discussion, click here.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
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View All ProductsImprove the preparedness of your staff, increase survival rates, and cut costs with the advanced resuscitation training services from HealthStream.
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View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream's solutions allow your healthcare workforce to be confident and competent with the knowledge they are upholding the highest of standards.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
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View All ProductsTake the stress out of scheduling with real-time technology that engages nurses and healthcare workers from HealthStream.
View All ProductsProvide an easier way to view healthcare staff capacity insights while seeing a patient’s journey with HealthStream’s operational intelligence and machine learning products.
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