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Learn MoreThere is no shortage of data in the healthcare marketplace, and also no shortage of organizations insisting that they are “data driven” and poised for success because of that willingness to utilize any and all data available to them.
Sounds good, but without action it’s just buzz speak, says Zach Gemignani, co-founder and CEO of Juice Analytics, a Nashville-based company he and his brother co-founded in 2005 after seeing companies working hard, not smart, in the data-dissemination space.
“When someone says they are ‘data driven,’ it doesn’t tell me anything really until I see them do something about it,” Gemignani says. “It sounds like a great thing to be, but actions speak louder than words. When I look at an organization to see whether they are following through on that kind of objective, I look at the leadership and see whether the leaders are actually demonstrating that kind of data-driven decision-making.”
In short, are they using critical performance measures such as:
When it comes to data, more is not always better, Gemignani explains.
“There is a tendency to create a huge number of metrics and not really have enough focus for anyone to really understand what you should be paying attention to,” he says. “Being able to narrow down to a small set of metrics and communicate that throughout the organization is a critical element.”Gemignani also points out that the workforce must be able to operate within the data stream as well, along with understanding what’s being generated.
“Are you building a workforce that has the skills and capabilities to be data-driven themselves? It can be a struggle for a lot of people to bring data into the way they make decisions on an everyday basis,” he points out. “Training needs to be done. There needs to be top-level leadership that helps people understand that when they have a meeting and they’re making decisions about what projects to invest in, that that should be driven by some measures of what you’re trying to achieve and how you’re measuring success. Build a foundation, a base set, of people who have the skills and comfort with working with data so that they bring that into how they do their work.”
Completing the ‘last mile’ for using data
Juice Analytics has been working with companies to close the gap, or the “last mile” between expensive, extensive data warehouses and mining operations and actionable, usable data in the workplace. It’s not a problem unique to healthcare by any means.
“Every industry we’ve run into has invested a lot in gathering data for a long time,” Gemignani says. “We’ve all heard about Big Data. We’ve all seen the data warehouse projects that go on and on. All those investments are the foundation on which you can start to build an organization that is data-driven and builds data products. A lot of companies get stuck at that first phase of gathering the data, not really knowing how they can transform that data into something valuable. And from our perspective, if they data doesn’t get into the hands of everyday decision-makers, the people who are on the frontlines of your organization, who are making choices all the time, in a way they can understand it then all of that gathering of data is essentially wasted.”
For many companies, the last mile is taking their data and packaging it into an interactive, web-based application that is then delivered to those decision makers. It must communicate not only the data that’s been gleaned, but what should be done with it.
“Often, those people are not analysts. They’re not people who spend a lot of time with data and you’ve got to be able to deliver in a way that’s going to be really easy for them to understand,” Gemignani cautions. “That’s a really important part of the last mile. Our focus over time has been to create ways to lead that type of non-analytical person to be able to view and explore data in a way that’s going to be very obvious what, what action they should take to achieve a better outcome for their organization.”
About Zach Gemignani:
Zach Gemignani is co-founder and CEO of Juice Analytics, a Nashville-based company helping transform how people communicate with data. Its products include Juicebox, a SaaS platform for delivering interactive data-storytelling applications to inform smarter decisions. He also is author of the Wiley book Data Fluency: Empowering Your Organization with Effective Data Communication, has served on the leadership committee for the Nashville Analytic Summit for several years and has been named a Most Admired CEO by the Nashville Business Journal.
This blog post is taken from a HealthStream Second Opinions Podcast that was recorded recently. To hear Zach Gemignani’s full discussion, click here.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsImprove the preparedness of your staff, increase survival rates, and cut costs with the advanced resuscitation training services from HealthStream.
View All ResuscitationNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream's solutions allow your healthcare workforce to be confident and competent with the knowledge they are upholding the highest of standards.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsDelivers everything you need to request, gather, and validate information about a provider to create a single source of truth for downstream processes.
View All CredentialingMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All Scheduling & Capacity ManagementNurseGrid and Keener - HealthStream's mobile apps built by nurses, for nurses - help nurses take control of their schedules, practice self-care, and build a more sustainable career.
View All ProductsTake the stress out of scheduling with real-time technology that engages nurses and healthcare workers from HealthStream.
View All ProductsProvide an easier way to view healthcare staff capacity insights while seeing a patient’s journey with HealthStream’s operational intelligence and machine learning products.
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