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View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
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View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsCreate engaging and impactful learning experiences that meet the unique needs of your acute care staff.
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Learn MoreThe word ‘culture’ gets tossed around quite a bit in discussions about the workplace, and workforce development. “Our company culture” is often a talking point for senior leadership, not to mention a pull-down tab on the company website. But what does it mean when it comes to workforce training and development, especially in the healthcare arena?
Taken a bit further, company culture can be informative and instructive when it comes to training, says Andy Lawrence, Vice President of Enterprise Learning & Personal Development at SCL Health, a faith-based, not-for-profit health network serving communities in Colorado, Kansas, and Montana. Lawrence leads the learning and development efforts for 15,000 associates, and so he’s had plenty of opportunity to look at the culture question from lots of different angles. In the end, he suggests, relationships still carry the day.
“Culturally our organization identifies with something known as reflection,” Lawrence says. “That is the genesis of what has caused me, in my role at SCL Health, to view learning and development from a different perspective. We have to take into consideration old adages like ‘The journey of a thousand miles begins with one step.’ And so, when we take our culture into consideration we have to realize that as educators we need not be barriers. One way that I have found to be successful and serve the mission of the organization is to build on those cultural aspects, those focused on relationships. There's no question that how we make progress is through our relationships.”
Creating Relationships to Drive Learning Goals for Healthcare: EMR Adoption
That means evaluating learning around specific goals, and seeing how relationships—teacher to student, students to each other, students to material–affected the process. That was vital in elevating the efficiency and effectiveness of electronic medical record (EMR) adaption, Lawrence says.
“We started to have meaningful discussions about where there were gaps in the learning, and one of the things that we realized as an organization from a learning perspective heavily focused on our electronic medical record conversion was that all sorts of other aspects needed to be present in the learning environment. We had not necessarily been focused on all the non-EMR transactions and how to believe that that was being addressed by operations. When we started digging into it, and again going back to the fact that once we started to have good relationships we were fostering good behaviors from a relationship perspective, there was more of an atmosphere to share where the gaps were.
Building strong relationships with all stakeholders meant more and better feedback around where there were gaps or issues in the curriculum or learning process. That led to fast results.
“We built solutions to close the gaps, and in one month the curriculum development team and the instructor teams for the revenue service area got together and in two weeks’ time were able to touch more than 350 learning objects and get the converted to the latest version of the EMR, correct some of the deficits and deliver that back to the customer. Needs were heard, they were addressed rapidly, and we moved at the speed of business,” Lawrence explains.
This is a prime example of how strengthening relationships leads to positive business development on many fronts, he notes.
“Building relationships positions us to be able to start focusing on the other gaps in systems that fall outside of the EMR, and it gets us as a learning organization back to our core belief that training is about teaching people how to do their job. We can't be selective or exclusive in that approach. We have to be inclusive and all encompassing. Does that necessarily mean that we have to be the subject matter experts? Perhaps not. There is give and take and there is learning on both sides, and when I turn the mirror on ourselves I think there has been a clear realization that as we mature as a learning organization, we have to constantly go back and check in, and we also have to be able to have very candid conversations around priorities and responsibility and hold one another accountable.”
About Andy Lawrence:
Andy Lawrence is Vice President of Enterprise Learning & Personal Development at SCL Health, a faith-based, not-for-profit health network serving communities in Colorado, Kansas and Montana. Lawrence leads the learning and development efforts for the system's 15,000 associates. He has more than 30 years of IT and HR experience in healthcare, telecommunications, financial services, energy, and transportation.
This blog post is taken from a HealthStream Second Opinions Podcast that was recorded recently. To hear Lawrence’s full discussion, click here.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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