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Learn MoreOn April 4, 2019, Amazon announced “that the Alexa Skills Kit now enables select Covered Entities and their Business Associates, subject to the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA), to build Alexa skills that transmit and receive protected health information as part of an invite-only program” (Jiang, 2019). This initial bundle of Alexa skills includes functionality from across the healthcare industry with a unified purpose, to improve convenience for healthcare customers and providers. Entities involved in this launch that provide a wide array of services, ranging from appointment booking to prescription status and care instructions, are:
A move like this is just the beginning of the move to voice access in healthcare, which was easy to predict once voice-powered technologies became commonplace in the U.S. home environment. According to the Harvard Business Review (HBR), “50% of all searches will be conducted by voice, and smart speakers are expected to reach 55% of U.S. households by 2022” (Small et al, 2018).
Some of the early healthcare applications that have been identified, beyond the obvious one of dictation, include:
The HBR article cites a survey of physicians about voice in healthcare, which found that only 16% of the respondents “stated they would not try voice” (Small et al, 2018). The remainder were open to the technology or were unfamiliar with how it would apply to care.
In conclusion, the HBR article mentions concerns with privacy, the difficulty of clear voice communication in a noisy environment, and access to Wi-Fi, while adding that “supporting clinician and patient decision-making as one of its greatest potentials” (Small et al, 2018). No one in healthcare, from providers to patients, should be surprised when the capability to ask your home smart speaker about your health becomes something we take for granted.
References
Jiang, R. (2019). Introducing New Alexa Healthcare Skills. Amazon Alexa, April 4, 2019. Retrieved at https://developer.amazon.com/blogs/alexa/post/ff33dbc7-6cf5-4db8-b203-99144a251a21/introducing-new-alexa-healthcare-skills.
Small, C., Nigrin, D., Churchwell, K, and Brownstein, J, (2018). What Will Health Care Look Like Once Smart Speakers Are Everywhere?, Harvard Business Review. March 7, 2018. Retrieved at https://hbr.org/2018/03/what-will-health-care-look-like-once-smart-speakers-are-everywhere.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing challenges, standardize orientation and onboarding, and deliver an effective training program for your team to easily achieve and maintain certification with our critical, emergency, and acute care solutions.
View All ProductsWe understand the critical importance of earning and maintaining your patients' trust in the delivery of exceptional sedation and surgical outcomes. As a premier provider of healthcare education, we are committed to empowering you in promoting safer, more successful outcomes for each and every patient, without exception.
View All ProductsOur solutions are meticulously designed to cater to the diverse needs of patients, healthcare professionals, and organizations. Within this innovative framework, we have curated specialized subsets of solutions aimed at addressing the ever-evolving challenges faced by individuals dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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