This post is taken from an article by Robin L. Rose, MBA VP, Healthcare Resource Group, HealthStream, where she looks ahead at the coming year, with an eye to big picture trends that could have a significant impact on how we provide and experience care.
We need more joy in the work of healthcare.
We are all aware of the high incidence of burnout in the healthcare industry. According to some recent statistics (Perlo & Feeley, 2018):
The Institute for Healthcare Improvement (IHI) is embracing the issue of burnout and calling on the industry to aim for a higher goal—not just the absence of burnout but actually the presence of joy in the workplace. According to the IHI, “Ample evidence indicates that management practices that are concentrated on producing a joyful, engaged workforce result in lower burnout, fewer medical errors, and a better patient experience; other benefits include better teamwork, less waste, higher customer satisfaction, and improved productivity” (Perlo & Feeley, 2018). The IHI has outlined a series of steps to promote joy in the workplace, but it all starts with one simple step: Ask staff and physicians what really matters to them and really listen to understand what contributes to—or detracts from—joy in work.
Additional Healthcare Trends to Watch
Other trends identified in this article include:
Perlo, Jessica; Feeley, Derek; “Why Focusing on Professional Burnout Is Not Enough,” Journal of Healthcare Management, March-April 2018, https://journals.lww.com/jhmonline/Fulltext/2018/04000/Why_Focusing_on_Professional_Burnout_Is_Not_Enough.3.aspx
Download the complete article here.
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