HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
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View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
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View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
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View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsCreate engaging and impactful learning experiences that meet the unique needs of your acute care staff.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsTackle all the challenges of provider directory management within a health plan with a single solution tailored to your specific needs.
View All ProductsOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsFinally, a comprehensive resource to support collecting, storing, and sharing credentialing data with ease.
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View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreThe following guest blog post from VerityStream, is taken from remarks by experts Mark Westbrook and Vicki Searcy during a recent webinar titled “How to Obtain Credentialing Resources: Planning, Executing and Presenting Meaningful Credentialing Reports.” Mark is a senior director of client success services and consulting for VerityStream. Vicki is vice president of client success services and consulting for VerityStream.
When you have a need within the medical staff office for additional staff, new software, or training, simply asking for it will never be enough. To justify additional resources, you need a meaningful call to action supported by data.
Data, provided as information, is the foundation for change. You will need to provide well-designed, accurate reports that allow for comparison across time, staff, and specialty. It’s important that your information tells a well thought out story that articulates both the problem statement and the solution. You need to provide insights and a clear value proposition that’s meaningful to the intended audience. Your goal is to answer the question, “Why should we do this?”
Budgets are tight, and times are difficult. You must provide evidence of a requirement or compelling reason to invest, then quantify the value of resolving that requirement.
What’s the Value?
Value means different things to different people. Value to you may be based on your belief that your staff is getting burned out from working so hard and rapidly processing files. You’re worried about losing people. When you present your request for additional staff to executive leadership, however, they tell you, “Everyone is stretched right now. You only need to push through the next 12 or 18 months, when we’ll be in a better place to consider that.”
By providing data, you can quantify a specific problem that resonates with the decision makers. They require evidence of the organizational value in resolving your requirement.
Justifying Resources: Three Requirements
To justify your resource needs you must:
1. Know your business goals and those of the organization
2. Choose the right metrics and set targets
3. Obtain accurate data, know the data, interpret the data
Business Goals: These must resonate with your audience and offer a meaningful value proposition. Typically, time, money, or both are of high priorities. Can adding staff mean you can reduce processing time? For example, how much can you shorten the overall time between receiving a completed application to the granting of privileges by payors? Shorter timelines mean improved cash flow and higher revenue.
Another critical business goal is data integrity. Can new credentialing software result in the single source of truth needed to improve processes and speed reimbursement? Quantify the benefit. Show how assuring data integrity creates more efficient integration among medical staff services, recruiting, HR, and revenue cycle.
Choose the Right Metrics and Set Targets: Quantify how you can reduce completion and processing time for new provider applications. Completing verifications, for example, can be a very time-consuming part of the process. How much time can be cut from this timeline when resources are added, and how quickly can you achieve your target? Assign a dollar value to shortening the time it takes to get a practitioner privileged.
Software, Data Integrity and the Single Source of Truth: Perhaps you’re seeing an increase in the number of reported and validated errors in credentialing data from various business owners. Without a single source of truth, for example, marketing is unable to accurately populate the hospital website with physician practice information. Work with marketing to quantify lost appointment opportunities with your employed physician group due to database duplications and omissions.
Know Your Audience
It’s easy to fall into a static mindset, reporting the same things the same way, month in and month out. Consider the various audiences receiving these reports. How can you tailor the information based on who is consuming it?
Your staff may need to know expectations related to their productivity and the quality of their work. They want to know their results and where they stand in comparison to others.
Executive management requires actionable operating metrics and targets related to staffing, throughput, and other operating indicators. They also value measurable improvement in physician satisfaction with your processes.
The credentials committee, MEC and board have their own information needs. For these groups, you should spotlight existing processes and identify the factors that cause these processes to be ineffective or inefficient. For example, how many times did the credentials committee return the file to the credentials department for additional information? Is the timeframe too long from file presentation for department chair recommendation to a board decision? You should provide an analysis of where the time is being spent throughout the process and that time can be shortened.
Remember, your request for resources must present a value proposition. Define and quantify what you're looking for and provide meaningful information to your intended audience.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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