
HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsFinally, a comprehensive resource to support collecting, storing, and sharing credentialing data with ease.
View All ProductsHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreEvery performance review or termination should always be based on accurate assessments. If letting somebody go, there should be proof that they're not performing well. Likewise, if an employee is retained, there needs to be solid evidence that they are performing well. The problem occurs during a false positive, when a low performer is kept on the team, due to inaccurate assessments. The greatest damage is a false negative—when we lose people who could make an impact and drive meaning for the organization because they were not assessed correctly and/or we were not engaging them. When a valuable employee is lost due to inaccurate assessment, their turnover is a tragedy for the organization. Here are some strategic ways to avoid losing valuable employees:
Codify Performance – Determine the key drivers for performance. You should establish the real measurements that will demonstrate performance. Don’t rely on traditional measures and values without knowing that they make a meaningful contribution to performance. If you understand the performance that you’re looking for and how to measure that behavior, then you will have a better chance of assessing people constructively and supportively.
Avoid Framing -- Secondly, be aware of framing. Framing is when you tell the truth about someone and present it in a positive or negative light to influence a decision. A manager who knows what to look for in terms of performance is less apt to let any framing language impact the employee’s assessment. It is common to experience a leader vilifying or deifying a staff member based on one small set of factors. Remember the importance of considering what a person achieved over the course of the assessment period rather than relying mainly on a recent episode that is top of mind.
Communicate Expectations – Make certain not to rely on descriptions of an employee that are more a preparation for achievement than achievement itself. A meaningful approach to termination is to make sure that you fully understand the expectation that was applied to an employee. And more importantly, that you have communicated those expectations. Too often, a manager may assume an employee understands a key expectation that was never made explicit. Matters that are vital and urgent merit a serious conversation prior to a serious action such as termination.
Ensure Preparation for Performance – Be certain that employees are prepared to deliver on performance expectations. Either they have the required expertise, or they need to be trained into having it. They also need to be equipped with the tools and resources necessary to accomplish their goals. If an employee is not capable of achieving a task that you're looking for, for whatever reason, then bias can creep in, creating immediate and more long-term problems.
The reality of the workplace is that we all have biases and a perspective that is going push us toward decisions that may not be in the organization’s best interest. Once we have built an awareness of bias, it helps to institute a structure of using clear assessments and consistent criteria as a decision-making foundation. When organizations support staff adequately with training and other tools, communicate expectations clearly, and rely on data about human resources decisions, then employees are more likely to feel they are treated fairly.
This blog post is based on the HealthStream Webinar, “The (Not So) Hidden Cost of Bias,” led by Jeremy Short, HealthStream’s subject matter expert on bias, diversity, and inclusion. For more than 20 years, Short has possessed a number of progressively responsible roles directing and leading Human Resources initiatives. Short is currently Director of Talent Management and Development at a health system in Cleveland, Ohio, and is an Adjunct Professor of Human Resources Management at Baldwin Wallace University.
Diversity & Inclusion Training for Healthcare
In order to provide quality care and positive outcomes for all patients, it is imperative to address and manage diversity and inclusion. There are many implications to this topic and its impact on morale, quality of care, cost of patient attrition, and healthcare disparity. Create a culture with no tolerance for bias by pausing, planning, and practicing positive interactions. A workforce that understands the importance of recognizing unconscious bias, diversity in the workplace, cultural competence, and health literacy not only improves peer-to-peer and caregiver-to-patient relationships, but also has the power to influence your organization’s bottom line. Learn more about healthcare training for diversity, equity & inclusion.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsLearn more about HealthStream's Provider Credentialing, privileging, & enrollment solutions.
View All CredentialingExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All Products