HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
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View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing challenges, standardize orientation and onboarding, and deliver an effective training program for your team to easily achieve and maintain certification with our critical, emergency, and acute care solutions.
View All ProductsWe understand the critical importance of earning and maintaining your patients' trust in the delivery of exceptional sedation and surgical outcomes. As a premier provider of healthcare education, we are committed to empowering you in promoting safer, more successful outcomes for each and every patient, without exception.
View All ProductsOur solutions are meticulously designed to cater to the diverse needs of patients, healthcare professionals, and organizations. Within this innovative framework, we have curated specialized subsets of solutions aimed at addressing the ever-evolving challenges faced by individuals dealing with illnesses or chronic conditions.
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Learn MoreWhen it comes to physician-hospital alignment and physician engagement, you probably agree with Bryan Warren of Select International that there is no secret sauce. Bryan elaborates, “It’s a problem when you bring a physician on board who is a sound clinician, a great clinician, but who doesn’t have a high level of emotional intelligence. He will struggle in his interactions with patients and colleagues.” Considering hospitals’ significant investment in physician recruitment, understanding key attributes and helping physicians develop certain behavioral skills is essential.
Organizations who do this take more of a holistic approach. “It goes back to the idea of culture. You must have a culture that values talent. You must have a culture that applies critical thinking to bringing new physicians into the organization and a culture that favors working with new recruits to develop effective behavioral skills,” he says. Successful healthcare organizations understand training must extend beyond pure technical and clinical content. They also understand necessary, measurable behavioral traits don’t change over time.
Select International has built a developmental tool to measure the behavioral attributes that affect interaction with patients and colleagues. “We look at levels of empathy, emotional intelligence, and service orientation. Once we have measured those in an individual, we don’t recommend trying to change them, because he can’t,” Bryan explains.
He worked with a physician who took the assessment and scored low on emotional intelligence. His comment was, “What am I supposed to do with that information?” Bryan explained to him it was more important to know he’s low in social awareness because, once he understands those attributes and his natural tendency, he can start to change specific behaviors. What does that look like specifically?
Offering a personal example, Brayan shares, “As an attorney, I reviewed a lot of contracts, but I scored low in attention to detail, which is problematic. While I couldn’t change my innate trait, I could print a hard copy of the contract instead of reviewing it on the computer screen. I could read every provision separately, breaking the content into smaller sections. This practice allowed me to overcome my natural inattention to detail.”
Bryan worked with another physician with low social awareness who had been tasked with leading a service line team. “I taught him an easy practice. At certain points throughout the meeting, because he couldn’t naturally pick up on whether people agreed with or understood his guidance, he needed to stop and ask the members if they were okay with the direction he was providing,” offered Bryan. The physician became more effective by developing a habit of asking that question.
Screening for certain attributes helps organizations select candidates who are more likely to be successful. When a physician is already onboard, however, it’s important to do everything reasonably possible to help that person grow and develop.
“Organizations invest a ton of money and time into bringing a physician to the community, only to find out two years into the relationship she’s not happy, hasn’t grown, hasn’t developed, and is moving on. Back to square one,” Bryan observes. He adds, “Once they’re onboard, we need to do everything we can to help them be successful. While organizations are paying more attention to this, I don’t know whether they’ve added the necessary structure to it. Even leadership academies, physician leadership academies, don’t always build systems to address these issues.”
Bryan would like to see organizations develop systems that teach physicians how to manage meetings and interact successfully with colleagues, believing this would go a long way toward improving the chances of recruitment success. Twenty years ago, hospital and medical staff leaders tolerated the physician who didn’t follow the rules all the time, who wasn’t service-oriented, and who believed his or her approach was the best approach,” according to Bryan. Today, we know success is highly correlated to specific personal attributes and the ability to change behaviors when an attribute is lacking. The successful physician either has a high level of emotional intelligence or has been taught ways to compensate by practicing certain behaviors.
Bryan Warren is the director of healthcare solutions at Select International, a firm specializing in the development of employee selection tools designed to help organizations build a strong workforce. He recently recorded a podcast covering this and other topics related to talent acquisition. To hear the full podcast, click here.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing challenges, standardize orientation and onboarding, and deliver an effective training program for your team to easily achieve and maintain certification with our critical, emergency, and acute care solutions.
View All ProductsWe understand the critical importance of earning and maintaining your patients' trust in the delivery of exceptional sedation and surgical outcomes. As a premier provider of healthcare education, we are committed to empowering you in promoting safer, more successful outcomes for each and every patient, without exception.
View All ProductsOur solutions are meticulously designed to cater to the diverse needs of patients, healthcare professionals, and organizations. Within this innovative framework, we have curated specialized subsets of solutions aimed at addressing the ever-evolving challenges faced by individuals dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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