Compliance Education will fail if it doesn’t match the learning requirements of its audience. According to Debbie Newsholme, Senior Director of Content Development at HCCS, “The first element of any kind of adult education or training is to ‘Know Thy Audience.’” In healthcare that means we must take into account the huge variety of individuals in any kind of healthcare setting. Newsholme suggested that we “think about the literacy level of your learners and that the average reading and literacy level is about the seventh or eighth grade. “ Other audience attributes that merit attention are the five generations currently working in healthcare and their different learning styles, as well as different cultures and ethnicities that bring different sensitivities to the workplace.
This blog post, the third in a series of four, is based on our webinar, “4 Necessities to Building an Indestructible Compliance Training Program,” in which compliance training experts from HCCS, A HealthStream Company, shared their insights and wisdom about using compliance education to strengthen the organizational approach to healthcare compliance. Effective compliance training can help every employee understand their compliance obligations and make them extensions of the compliance team.
Compliance Training Advice for Healthcare Organizations
Newsholme offered the following six points of advice for organizations and their learning departments who are thinking about rolling out compliance training:
Efforts to keep compliance learners in mind when creating training can make a huge difference towards counteracting their resistance to training. You want to be able to counteract the common question—what does this have to do with me? To do so, Newsholme insisted that you have to communicate successfully with your learners. When that occurs, “You connect the dots for folks and help them understand that no matter their role in the organization, compliance is everybody's responsibility.”
Watch the full webinar here.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.View All Learning & Performance
When you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.View All Quality & Compliance
HealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.View All Reimbursement
Learn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.View All Resuscitation
Expand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.View All Clinical Development
Comprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.View All Credentialing
Make sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.View All Scheduling