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Learn MoreWhen we try to keep healthcare compliance training as engaging as possible, it is more likely to succeed. This blog post is based on our webinar, “4 Necessities to Building an Indestructible Compliance Training Program,” in which compliance training experts from HCCS, A HealthStream Company, share their insight and wisdom about using compliance education to strengthen the organizational approach to healthcare compliance. Effective compliance training can help every employee understand their compliance obligations and make them extensions of the compliance team.
HCCS Compliance Courseware Developers Debi Hinson and Kathleen Greene-Batt had plenty of advice for making compliance training more engaging and emphasized new ways to think about the training experience. They suggested incorporation of the following key elements:
1. The Value of Stories
Greene-Batt reminded listeners that “Stories and scenarios are effective training tools that can help you sell compliance and illustrate key points.” A realistic scenario serves to put “your learners in someone else's shoes” or help them be more prepared for something they could realistically experience during their workday.” Best of all, stories promote engagement and retention of the information you're trying to convey.
2. Get Personal
Greene-Batt asks educators to share their personal stories. She insisted, “You probably have at least one hair-raising story based on personal experience or from current events that relates to your training.” It doesn’t make sense to offer farfetched or silly examples—instead, you should “rely on real case studies such as actual enforcement actions” or take them from your experiences whenever possible. Greene-Batt reminded listeners to “make sure you avoid mentioning the name of the institution or individual in order to protect the innocent or the not so innocent.”
3. Consider Video
As some of the most valuable available training tools, videos can help keep the attention level high and help break up the training to avoid boredom. Greene-Batt offered that they are “much more stimulating than reading or listening to somebody speaking.” Importantly, they “work well for presenting scenarios that spark ideas and encourage problem solving.” They also inspire and facilitate pauses for asking questions. Greene-Batt insisted on the use of “situational videos with convincing characters in realistic settings, where the situations and the settings are believable.” As in training in general, it is important to be mindful of video length—just long enough to get a point across is ideal. Likewise, staying current is key; outdated videos “may cause the opposite effect, and learners will be turned off.” Greene-Batt warned that while extremely valuable, “Videos shouldn't be used as a substitute for a lecture.”
4. Use Humor
Greene-Batt believes that humor always helps training. She insisted that “If they laugh, they will remember.” She added, “You can inject humor to make a point, engage learners, boost retention, make content harder to ignore, and humanize the content.” One warning is to be mindful of the audience and aware that “What is comical to you may not be comical to them.” Cultural differences, English as a second language, and use of colloquial expressions may cause attempted humor to fall flat. Greene-Batt closed by warning, “You're not there to do a standup routine, so make sure you use humor sparingly.” Given the tendency to reuse compliance training, she suggested, “If you are recycling training or if your employees are required to sit through a training topic on an annual or quarterly basis in which you have incorporated jokes or cartoons in the past, make sure you change them up every year.”
More engaging compliance training is likely to hold the attention of employees and better inspire their commitment to protecting organization. That requires you to keep the training on the shorter side and as interesting as possible with such elements as interactive exercises and video. Efforts to keep compliance learners in mind can make a huge difference towards counteracting their resistance to training. You want to be able to counteract the common question—what does this have to do with me? To do so, Newsholme offers, “You connect the dots for folks and help them understand that no matter their role in the organization, compliance is everybody's responsibility.”
Watch the full webinar here.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
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View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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