This blog post is taken from an article by Katie Weidman, Marketing Associate, CipherHealth, and Kathleen Lynam, Executive Coach, HealthStream Engagement Institute, in our new Healthcare Leadership Development eBook. Get full access to the entire eBook here.
Rounding with a Purpose
Leader rounds on staff should not be done merely as a way to follow protocol; they should be done with a purpose. Leaders should perform rounds to collect actionable information and to promote a “people-centered” culture across the organization. While several strategies can make rounds more purposeful, a key driver is effective communication.
Six steps – sounds easy enough, right? Unfortunately, while this model assists during the actual rounding process, there are many challenges before the process even begins. Leaders will not prioritize rounding if they fail to see the value that it brings to hospital performance. It is important that clinically validated findings are voiced throughout the hospital to demonstrate the link between leader rounding and high-quality patient care.
The guidelines above represent RELATESM, our model for high-impact communication, which can form a useful foundation for healthcare leaders. While this model is commonly used to guide interactions between care providers and patients, it is just as important during interactions between hospital staff. When used during leader rounds, the RELATE model is a simple way to achieve actionable information.
Download the eBook containing the full article here.
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